Customer Support Manager, HVAC Specialist
RunwiseSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Up-to-date expertise in HVACR, including troubleshooting, diagnosing, maintaining, repairing equipment, preventive maintenance, and EMS/direct digital control
- Knowledge of applicable federal, state, and local HVACR industry regulations and guidelines (e.g., building codes, indoor air quality, cold chain requirements)
- Knowledge of Occupational Safety and Health Administration (OSHA) and Environmental Protection Agency (EPA) regulations, including Walmart HVACR safety policy, environmental guidelines, and reclaiming ozone-depleting refrigerants
- Ability to demonstrate and apply expert advice, best practices, and action plans to meet customer and business needs
- Demonstrates respect for others, drives positive associate and customer experiences, embraces differences, and supports a culture of belonging
- Demonstrates engagement and commitment to the team, develops others through feedback, coaching, mentoring, and recognizes contributions
- Builds strong, trusting relationships, works collaboratively, communicates with impact, and listens attentively
Responsibilities
- Ensures financial sustainability by compiling and reporting budget information, requesting replacement HVACR equipment, submitting warranty claims, reviewing journals and invoices, conducting price comparisons of refrigerant parts and travel-related costs, and developing scopes of work for projects (e.g., rooftop units, condenser coil replacements)
- Completes work assignments and priorities in HVACR service by using HVACR policies, data, and resources; collaborating with management, coworkers, customers, and business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress; recommending improvements; and adapting to change, difficulties, and feedback
- Ensures compliance with HVACR industry regulations by conducting inspections and making repairs
- Ensures compliance with OSHA and EPA regulations by performing work according to Walmart HVACR safety policy and environmental guidelines, and reclaiming ozone-depleting refrigerants
- Provides required paperwork by completing and submitting forms (e.g., expense vouchers, summaries, refrigerant logs, work orders)
- Ensures available resources for HVACR maintenance and repair by managing refrigerant levels and parts inventory, recording purchases and usage, tracking and ordering parts, and developing relationships with HVACR parts suppliers and contractors
- Ensures working order of HVACR, EMS, and direct digital control by troubleshooting, diagnosing, maintaining, and repairing equipment; performing major and minor preventive maintenance; and managing district workloads with external service providers
- Provides and supports implementation of business solutions by building relationships with stakeholders, identifying business needs, carrying out processes, monitoring progress, recognizing improvement opportunities, and adapting to demands, changes, and new responsibilities
- Models compliance with company policies and procedures, supports mission, values, and ethics by incorporating them into business plans, using Open Door Policy, and assisting others in application
Skills
HVACR
Refrigeration
HVAC
Troubleshooting
Diagnosing
Repairing
Refrigerant Reclamation
OSHA Compliance
EPA Compliance
Inventory Management
Building Codes
Indoor Air Quality
Cold Chain
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
Related Jobs
RemoteRemoteField Engineer 1 - Albuquerque, NM
GE HealthcareSalary not specified
RemoteTrainee Field Service Engineer (w/m/d)
GE HealthcareSalary not specified
RemoteField Service Engineer Apprentice - Multiple Locations
Thermo Fisher ScientificSalary not specified
RemoteHVAC/Building Control Engineer
WillowSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)