Retail Success Manager
SalsifySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to develop, communicate, and leverage a strategic vision aligned with company, market, and local plans
- Experience providing supervision and development for management and hourly associates in high-turnover, high-engagement-challenge environments with recruiting difficulties
- Skilled in upholding Open Door Policy, including meeting associates, listening to concerns, researching issues, and driving consistent resolution
- Knowledge of compliance with company policies, navigating challenging requirements, maintaining relationships with officials, and implementing controls for asset protection, safety, and quality
- Capability to initiate, direct, and participate in community outreach, manage high-visibility media interactions, and represent the company externally
- Proficiency in driving financial performance, analyzing KPIs, controlling expenses, budgeting, and forecasting based on economic trends
- Experience modeling and enforcing customer service approaches in challenging labor environments to resolve issues per company standards
Responsibilities
- Direct the management team and associates in facility operations, merchandising, and company direction
- Provide ongoing recruitment, hiring, training, mentoring, succession planning, performance evaluation, recognition, and foster belonging across the organization
- Meet with associates, listen to concerns, research issues, leverage resources, review policies, and ensure consistent responsiveness and resolution
- Ensure compliance by anticipating issues, developing relationships with officials, holding teams accountable, analyzing reports, implementing controls, and correcting deficiencies
- Initiate and participate in community outreach, support associates in community service, maintain relationships with key community figures and media, and champion company programs
- Drive sales and profit goals through strategic analysis, process improvements, expense control, interfacing with market teams, and implementing corrective financial plans
- Model, enforce, and guide proper customer service techniques to resolve customer needs, complaints, and issues within guidelines
Skills
Team Management
Strategic Planning
Recruitment
Training
Succession Planning
Performance Evaluation
Compliance
Asset Protection
Safety Controls
Merchandising
Open Door Policy
Quality Assurance
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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