Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Part TimeJob Type
UnknownVisa
Healthcare, RetailIndustries
Requirements
- Ability to represent the company in vision care and patient engagement by delivering exceptional customer service through all patient interactions
- Proficiency in maintaining and updating patient information in vision center systems (e.g., BOSS) in a timely, accurate, and confidential manner
- Knowledge of best practices and procedures to assist vision center staff (e.g., opticians)
- Adherence to state, local, and federal healthcare regulations and Walmart vision center guidelines
- Capability to perform administrative and retail tasks (e.g., financial transactions, patient registration, retail transactions)
- Experience working with internal stakeholders (e.g., pharmacists, clinics, store management) and external stakeholders (e.g., external healthcare professionals) for coordinated patient care
- Expertise in providing evidence-based vision care, including recommending/prescribing medications and treatments (e.g., for red eye, LASIK, cataract surgery)
- Skills in delivering routine vision care, educating patients and associates on eye health (e.g., contact lens care, disease management, safety)
- Ability to recommend patient follow-up, consult with health professionals, prepare care plans within optometry scope of practice, and provide referrals (e.g., to ophthalmologists)
- Competence in evaluating patient health (e.g., visual acuity, visual function, eye health, keratometry, refraction) through comprehensive eye exams, medical history review, observation, instruments, and pharmaceutical agents
- Ability to identify vision defects (e.g., injury, disease, abnormality), prescribe/fit/adjust eyeglasses, contact lenses, and vision aids
- Proficiency in ordering, interpreting, and assessing diagnostic tests (e.g., glaucoma testing, macular degeneration, OCT)
- Skills in providing additional treatments (e.g., foreign body removal) and developing evidence-based treatment plans
- Optometry licensure and scope of practice per state board
Responsibilities
- Provide evidence-based vision care to ensure patient health and wellbeing, including prescribing medications/treatments and educating on eye health
- Perform comprehensive eye examinations and evaluations to diagnose and treat vision conditions
- Prescribe, fit, and adjust eyeglasses, contact lenses, and other vision aids; order and interpret diagnostic tests
- Recommend follow-ups, referrals, and coordinate care plans with other health professionals; follow up on diagnostics/tests
- Maintain and update patient records accurately and confidentially in systems like BOSS
- Assist vision center staff with best practices and ensure regulatory compliance
- Handle administrative and retail tasks (e.g., transactions, registration)
- Collaborate with internal/external stakeholders for integrated patient care and high-quality service
- Analyze business objectives, develop/implement strategies, manage costs/forecasts, and support resource needs
- Evaluate processes, measure outcomes, identify improvements, and promote customer environment
- Recruit, develop, and retain talent; support mentorship and succession planning
- Foster integrity, ethics, and compliance; support Open Door Policy
- Build internal/external partnerships and lead community outreach for business goals
Skills
Optometry
Visual Acuity
Refraction
Keratometry
Patient Diagnosis
Eye Health Assessment
Prescribing Medications
Patient Education
Contact Lens Care
Vision Center Management
Healthcare Regulations
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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