Outside Membership Sales Rep. (remote with 50% travel)
BJ's Wholesale ClubSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Membership WarehouseIndustries
Requirements
- Assists management with supervision of associates by assigning duties, communicating goals and feedback, training on processes and procedures, providing direction on member service, resolving complaints per guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Communicates and supports membership by providing information on types, programs, and benefits, processing memberships, upgrades, and credit accounts, encouraging renewals, participating in sales/marketing events, completing marketing recaps, and meeting membership goals
- Provides member service by acknowledging members, identifying needs, assisting with purchases, locating merchandise, guiding on self-service technology, handling transactions at registers or self-checkout, and filling club pick-up orders
- Oversees assigned area by handling claims/returns, zoning, arranging/organizing merchandise, identifying shrink/damages, maintaining carts/flatbeds, assisting with item transport, using cart retrieval equipment per policies, and maintaining parking lot cleanliness
- Completes accounting records, files transactions/documentation by following procedures, providing register funds, creating/interpreting financial reports, assisting investigations, preparing deposits/Cash Fund Transfers, investigating overages/shortages, and maintaining confidentiality/accuracy of financial/personal information
- Develops, communicates, and implements processes by collaborating with managers/coworkers/customers/partners, analyzing/applying information, monitoring progress, and addressing improvements
- Demonstrates/promotes compliance with policies, procedures, ethics/integrity by explaining/guiding/demonstrating application, implementing action plans, using Open Door Policy, and assisting with corrections
- Leads/participates in teams by sharing resources/tools, determining needs/priorities, coordinating/executing assignments, providing feedback/support, ensuring timelines/quality, and modeling adaptation to change
- Respects the Individual: Embraces differences, creates belonging culture, provides thriving opportunities, attracts talent
- Respects the Individual: Works as a team, builds trusting relationships, communicates with impact/energy/positivity
- Respects the Individual: Strengthens team by developing/mentoring others, recognizing contributions
- Acts with Integrity: Maintains/promotes highest standards of integrity/ethics
Responsibilities
- Supervise associates in assigned area (assign duties, communicate goals/feedback, train, guide on service, resolve issues, ensure compliance, support Open Door, recruit/hire/schedule/promote/coach/evaluate)
- Support membership growth (inform on benefits, process memberships/upgrades/credits, encourage renewals, participate in events, complete recaps, meet goals, promote products/services)
- Deliver member service (acknowledge/identify needs, assist purchases/locating items/technology/transactions/pick-ups)
- Oversee area operations (handle claims/returns, zone/organize merchandise, manage shrink/damages/carts, assist transport, maintain lot cleanliness)
- Manage accounting/documentation (follow procedures, handle funds/reports/investigations/deposits/transfers, investigate discrepancies, ensure confidentiality)
- Develop/implement processes (collaborate, analyze/monitor/apply info, identify improvements)
- Ensure policy/ethics compliance (guide/demonstrate, implement plans, use Open Door, correct issues)
- Lead teams (share resources, coordinate work, provide support/feedback, model adaptability)
- Foster inclusive culture (embrace differences, build belonging, develop/mentor, recognize achievements)
- Build team relationships (teamwork, positive communication, motivate/influence)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the location or remote work policy for this role?
This information is not specified in the job description.
What are the key responsibilities or skills needed for the Member Team Lead role?
Key responsibilities include supervising associates, communicating goals and feedback, training on processes, ensuring member service, handling claims and returns, and completing accounting records.
What is the company culture like for this position?
The role supports the Open Door Policy, promotes compliance with company policies, procedures, and standards of ethics and integrity, and involves collaboration with managers, coworkers, customers, and business partners.
What makes a strong candidate for the Member Team Lead position?
Strong candidates should have leadership experience in supervising associates, providing member service, handling financial tasks like accounting and cash management, and ensuring compliance with company policies.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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