Auto IME Customer Service Admin
Blank StreetSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, AutomotiveIndustries
Requirements
- Ability to drive sales and financial performance through merchandising, pricing, inventory management, budgeting, forecasting, and assessing trends
- Skills in providing customer service, including acknowledging customers, identifying needs, assisting with purchases, resolving issues, and promoting products/services
- Knowledge of Auto Care Center and automotive products/services, including explaining them and ensuring technician training/certification
- Capability to maintain the Auto Care Center, sales floor, and service area, including stocking, rotating, organizing, cleaning, signing, pricing, and handling claims/returns
- Experience in coordinating job-related activities, developing stakeholder relationships, setting goals, measuring progress, and promoting continuous learning
- Supervisory skills for hiring, training, mentoring associates, assigning duties, providing recognition, and fostering a belonging mindset
- Commitment to compliance with company policies, ethics, integrity, and supporting the Open Door Policy
- Alignment with Walmart values: Respect the Individual (building teams, embracing differences, collaborating, attracting talent), Act with Integrity (promoting ethics, accountability, regenerative goals), Serve Customers/Members (delivering results, adapting to customer needs, EDLP/EDLC)
Responsibilities
- Drive sales and financial performance in the Auto Care Center by managing merchandise, presentation, pricing, inventory, budgeting, forecasting, and correcting deficiencies to meet goals
- Provide customer service by acknowledging customers, assisting with needs/purchases, resolving issues, promoting products/services, processing orders, explaining services, training technicians, staging vehicles, and maintaining safety
- Maintain the Auto Care Center and service area by stocking/rotating merchandise, removing damaged goods, organizing displays, signing/pricing, securing items, maintaining equipment, handling claims/returns, zoning, ordering supplies, and ensuring environmental/OSHA compliance and safety
- Coordinate and oversee job-related activities by building stakeholder relationships, supporting plans/initiatives, communicating goals, measuring progress, addressing improvements, and demonstrating adaptability
- Supervise and develop associates through hiring, training, mentoring, assigning duties, recognition, and promoting belonging
- Ensure compliance with policies/procedures, support company mission/values/ethics via action plans, Open Door Policy, and guidance on business practices
- Build high-performing teams, embrace diversity, foster belonging, collaborate effectively, attract/retain talent, and recognize contributions
- Model integrity, ethics, compliance, accountability, and regenerative practices (e.g., positive impact, eliminating waste, local giving)
- Deliver customer-focused results, adapt to shopping behaviors, and apply EDLP/EDLC business models
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What are the key responsibilities of the Auto Care Center Coach?
The role involves driving sales and financial performance, providing customer service, maintaining the Auto Care Center and sales floor, coordinating job-related activities, supervising associates, and ensuring compliance with company policies.
What is the salary or compensation for this role?
This information is not specified in the job description.
What is the company culture like for this position?
The culture emphasizes building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and providing opportunities for all associates to thrive.
What makes a strong candidate for the Auto Care Center Coach role?
Strong candidates should have leadership skills for supervising and developing associates, customer service expertise, ability to drive sales and manage inventory, and a commitment to company values like ethics, integrity, and a belonging mindset.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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