Client Engagement Specialist
PhiloSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Healthcare, PharmacyIndustries
Requirements
- Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas
- Maintains confidentiality of information, documentation, and assigned records as required by Company policies and local, State, and Federal guidelines
- Models, enforces, and provides direction on proper member service approaches and techniques
- Provides comprehensive patient care, including processing and dispensing prescription orders, administering immunizations, and counseling members on health care and prescription needs
- Coordinates, completes, and oversees job-related activities and assignments
- Provides supervision and development opportunities for associates, including hiring, training, mentoring, assigning duties, and providing recognition
- Builds high-performing teams, embraces differences, creates a culture of belonging, works collaboratively, attracts and retains talent
- Maintains and promotes highest standards of integrity, ethics, and compliance; acts humbly, self-aware, honest, fair, and transparent
- Delivers results with customer first, uses data insights, balances priorities considering stakeholders
- Displays curiosity and strives for excellence
Responsibilities
- Assists in operation of Pharmacy and OTC areas by driving sales and profit, ensuring effective merchandise presentation, budgeting, forecasting sales, monitoring inventory levels, maintaining cross-functional relationships
- Analyzes and interprets reports, implements and monitors loss prevention and safety controls, oversees safety, operational, and quality assurance reviews, develops and implements action plans
- Provides direction and guidance on executing Company programs and strategic initiatives
- Resolves member needs, complaints, and issues within company guidelines and standards
- Maintains confidential information, controlled medications, and required documentation
- Develops and maintains relationships with key stakeholders, supports plans and initiatives, identifies and communicates goals, builds accountability, measures progress, addresses improvement opportunities, demonstrates adaptability, promotes continuous learning
- Implements related action plans, utilizes and supports the Open Door Policy, provides direction on applying policies in business processes
- Creates opportunities for associates to thrive, communicates with impact to motivate and influence, empowers and develops talent, recognizes contributions
- Supports Walmart's goal of becoming a regenerative company by creating belonging, eliminating waste, participating in local giving
- Applies EDLP and EDLC business models, makes decisions based on data, considers customers, associates, shareholders, suppliers, partners, and communities
Skills
Pharmacy Operations
Inventory Management
Patient Counseling
Prescription Dispensing
Immunizations
Compliance
Loss Prevention
Team Supervision
Sales Forecasting
Merchandise Presentation
Health Care Regulations
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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