Associate Theft Investigator
PanoptoSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to detect, deter, investigate, and resolve violations of company policies and criminal activities, including fraud and illegal activities
- Skills in conducting investigations, obtaining evidence, taking statements, writing case reports, and providing courtroom testimony
- Experience participating in collaborative efforts with other investigative entities
- Knowledge of monitoring safety and risk controls, supervising safety teams, identifying accident trends, and implementing prevention solutions
- Capability to observe work practices, provide training on accident prevention, and oversee safety reviews
- Expertise in managing facility-level training and execution of asset protection, safety functions, claims, and receiving procedures
- Proficiency in reviewing policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials), identifying gaps, and developing/delivering training
- Ability to manage claims and receiving operations, ensure timely processing, provide direction, and maintain documentation/reporting
- Demonstrated exceptional customer service standards, following One Best Way (OBW) model, and supporting initiatives like store of the community
- Skills in resolving customer needs/complaints, developing action plans, and providing process improvement leadership
- Experience driving financial performance, reviewing P&L statements, budgeting, forecasting, controlling expenses, and managing merchandise presentation/inventory
- Ability to develop action plans to mitigate shrink and achieve sales/profit goals
- Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, and recruiting
- Leadership in teaching, actively listening, touring stores, providing feedback (Tour-to-Teach), and communicating business objectives
- Capability to control unexplained loss of merchandise, identify performance goals, build accountability, measure adherence to loss prevention policies, conduct audits, and monitor trends
Responsibilities
- Investigate alleged fraud, illegal activities, company policy violations, obtain evidence, take statements, write case reports, and provide courtroom testimony as needed
- Participate in collaborative efforts with other investigative entities
- Monitor safety and risk controls, ensure effective safety programs, supervise safety teams, identify accident trends, develop/implement solutions, observe practices, train associates, communicate plans, and oversee safety reviews
- Manage facility-level training and execution of asset protection, safety functions, claims, and receiving procedures; review policies/compliance, identify gaps, determine/develop/deliver training
- Manage claims and receiving operations, ensure proper policies/procedures, timely processing of claims/damages/returns/deliveries, provide direction, maintain documentation/reporting
- Model and demonstrate exceptional customer service, follow OBW model, manage/support initiatives, resolve customer issues, develop/implement action plans, provide process improvement leadership
- Drive financial performance and sales by reviewing P&L, managing budgeting/forecasting/expenses, monitoring merchandise presentation/inventory/operations, develop action plans to mitigate shrink and achieve goals
- Provide supervision/development for hourly associates: hire, train, mentor, assign duties, set expectations, recognize, communicate, recruit to meet staffing needs
- Lead/develop teams by teaching/training, listening, touring stores, providing feedback, communicating/collaborating on operations/merchandising/company direction, leading change efforts, providing guidance
- Control merchandise loss and improve profitability by identifying/communicating goals, building accountability, measuring policy adherence, reviewing variances/inventory, conducting audits/reviews, gathering data, monitoring trends, identifying improvements
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What is the work location or remote policy for this role?
This information is not specified in the job description.
What key skills or responsibilities are required for the Asset Protection Operations Coach Trainee?
The role requires skills in detecting, deterring, investigating, and resolving violations of company policies and criminal activities, monitoring safety and risk controls, managing training and execution of asset protection functions, and driving financial performance.
What is the company culture or work environment like for this position?
The role emphasizes modeling exceptional customer service, supervising and developing hourly associates through hiring, training, and mentoring, and participating in community outreach programs.
What makes a strong candidate for this Asset Protection Operations Coach Trainee role?
Strong candidates will have experience in investigations, safety management, training delivery, customer service leadership, financial performance analysis, and supervising associates.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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