Regional ORC Manager (Asset Protection)
CVS HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Drives sales by ensuring effective merchandise presentation (accurate and competitive pricing, proper signing, inventory levels, cleanliness)
- Assesses economic trends and community needs
- Oversees stocking and rotation of merchandise; sets up, cleans, and organizes product displays; secures fragile and high-shrink merchandise
- Leads and develops teams by teaching, training, actively listening; tours stores and provides feedback (Tour-to-Teach)
- Communicates and collaborates with all levels on store operations, technology, business initiatives, merchandising, company direction
- Introduces and leads company change efforts; provides clear expectations and guidance for business solutions
- Models exceptional customer service (One Best Way service model); manages customer service initiatives (store of the community, outreach)
- Resolves customer needs, complaints, issues; develops action plans for deficiencies; provides process improvement leadership
- Provides supervision and development for hourly associates (hiring, training, mentoring, assigning duties, setting expectations, recognition, ensuring belonging, recruiting)
- Controls unexplained loss and improves profitability (identifies performance goals, builds accountability, measures policy adherence, reviews inventory variances, conducts audits, monitors trends, identifies improvements)
- Detects, deters, investigates, resolves policy violations and criminal activities (investigates fraud/illegal activities, gathers evidence, takes statements, writes reports, testifies in court, partners with investigative entities)
- Monitors safety and risk controls (ensures safety program, supervises safety team, identifies accident trends, develops prevention solutions, observes practices, provides training, communicates plans, oversees reviews)
- Manages facility-level training on asset protection, safety, claims, receiving procedures (reviews policies/compliance, identifies gaps, determines/develops/delivers training)
- Manages claims and receiving operations (ensures policy adherence, timely processing of claims/damaged/defective/returned/liquidated items and merchandise deliveries)
Responsibilities
- Lead and develop teams effectively through teaching, training, feedback, communication, and change management
- Model and ensure exceptional customer service standards and resolutions
- Supervise, hire, train, mentor, and develop hourly associates to meet staffing and growth needs
- Control merchandise loss, improve profitability, audit inventory, monitor trends, and implement corrections
- Investigate and resolve policy violations, fraud, and criminal activities, including evidence gathering and testimony
- Monitor and manage safety programs, accident prevention, and workplace safety improvements
- Manage training and execution of asset protection, safety, claims, and receiving procedures
- Oversee claims processing and merchandise receiving operations
Skills
Merchandise Presentation
Inventory Management
Team Leadership
Customer Service
Associate Training
Loss Prevention
Store Operations
Performance Management
Hiring
Mentoring
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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