Universal Banker at M&T Bank

Woodstock, Vermont, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma or equivalent (GED)
Minimum of 1 year’s proven retail sales experience

Responsibilities

Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions
Explain the high-level criteria used to decision loan applications
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs
Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs
Introduce appropriate banking partner when servicing needs present an opportunity for a product solution
Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud
Resolve and accurately log all customer complaints in the appropriate system
Review, approve and help resolve Consumer and Business Banking customer overdrafts
Accurately complete customer transactions. Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act
Complete other related duties as assigned
Provide exceptional service to branch customers and resolve customer problems in a timely manner
Drive sales and the customer experience within the branch
Interact with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately
Exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand
Be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions
Support daily operations of the branch as a Teller
Hold customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refer complex customer needs to the appropriate team member/partner

Skills

Key technologies and capabilities for this role

SalesCustomer ServiceDigital EngagementTeller OperationsAMLBSAKYCConsumer BankingBusiness BankingLobby Management

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What are the main responsibilities of a Universal Banker?

Responsibilities include specializing in branch customer experience through sales, service, and digital engagement, supporting daily operations as a Teller, holding customer appointments, educating customers on banking solutions, and adhering to compliance standards.

What skills or knowledge are required for this role?

Key skills include customer service, sales processes, knowledge of Consumer and Business Banking solutions, digital banking engagement, lobby management, AML/BSA/KYC processes, and compliance with operational risk controls.

What is the work environment like at M&T Bank branches?

The role involves active lobby management, meeting and greeting customers, providing differentiated customer service, and promoting an environment that supports belonging and reflects the M&T Bank brand.

What makes a strong candidate for the Universal Banker position?

Strong candidates excel in customer service, sales, digital engagement, operational tasks like teller duties, and compliance knowledge including AML/BSA/KYC, while being proactive in identifying customer needs.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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