Sr. Associate, Small Business & Consumer Operations - Project Manageme…
Santander- Full Time
- Junior (1 to 2 years)
Candidates should possess a high school diploma or equivalent, along with a strong understanding of banking principles and customer service. Prior experience in a customer-facing role is preferred, and the ability to explain financial products and services clearly is essential. Knowledge of AML, BSA, and KYC processes is also required.
The Universal Banker will educate customers on Consumer and Business Banking solutions, make recommendations based on their needs, and engage them in various ways to bank with the bank. They will proactively reach out to customers to retain and expand relationships, manage branch operations, assist with customer transactions, resolve complaints, and follow the bank’s sales process. Additionally, they will explain loan application criteria, complete servicing responsibilities, and adhere to compliance and operational risk controls.
Full-service banking for individuals and businesses
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.