M&T Bank

Universal Banker

Thornwood, New York, United States

$40,000 – $60,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
BankingIndustries

Requirements

Candidates should possess a high school diploma or equivalent, along with a strong understanding of banking principles and customer service. Prior experience in a customer-facing role is preferred, and the ability to explain financial products and services clearly is essential. Knowledge of AML, BSA, and KYC processes is also required.

Responsibilities

The Universal Banker will educate customers on Consumer and Business Banking solutions, make recommendations based on their needs, and engage them in various ways to bank with the bank. They will proactively reach out to customers to retain and expand relationships, manage branch operations, assist with customer transactions, resolve complaints, and follow the bank’s sales process. Additionally, they will explain loan application criteria, complete servicing responsibilities, and adhere to compliance and operational risk controls.

Skills

Customer Service
Banking Principles
Financial Products
AML
BSA
KYC
Sales Process
Loan Application Criteria
Compliance
Operational Risk Controls

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Key Metrics

Buffalo, New YorkHeadquarters
1993Year Founded
IPOCompany Stage
Financial ServicesIndustries
10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.
Integration challenges from the United Bank merger may disrupt operations.
Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.
The bank offers a wide range of traditional and digital banking services.
Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.
Decreased prime rate may attract more borrowers, increasing loan volume.
Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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