Unemployment Insurance Claims Manager at Expedia

Costa Mesa, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial ServicesIndustries

Requirements

5+ years in unemployment insurance claims, workforce development, or related public benefits administration
2+ years of people leadership experience managing high-volume claims processing teams or customer service operations
Strong understanding of federal and state unemployment insurance laws, policies, and procedures
Experience managing operations in a regulated or audit-driven environment
Preferred: Claims adjudication, fraud detection, or appeals experience

Responsibilities

Provide full leadership support to the Claims team, driving accountability and professional growth
Oversee daily workflows, claim volumes, and processing timelines to maintain peak efficiency and quality
Serve as the primary escalation point for complex claim scenarios and team concerns, offering clear guidance and solutions
Conduct regular team huddles and coaching sessions to build skills and confidence
Ensure adherence to internal audit standards and regulatory requirements
Join client meetings and calls for strategic accounts or escalated issues, showcasing commitment to service
Share insights with senior leadership on team performance, client trends, and operational challenges to shape future plans
Coordinate schedules, coverage, and task reallocation to keep workflows seamless
Identify and implement process enhancements that boost efficiency and team effectiveness

Skills

Leadership

Team Management

Operations Management

Claims Processing

Compliance

Regulatory Adherence

Coaching

Escalation Management

Workflow Optimization

Performance Metrics

Quality Assurance

Client Communication

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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