UM Administration Coordinator 2

The UM Administration Coordinator 2 contributes to the administration of LTSS utilization management by providing non-clinical support for policies and procedures, ensuring best and most appropriate treatment, care, or services for members. They manage shared mailboxes, enter data into work queues, mail letters/educational material, research unable to contact members, and complete other administrative functions as assigned. The role involves ensuring the timely and correct submission of Commonwealth-required deliverables, researching alternative contact information, contacting members to engage them in care management programs, and supporting inbound call escalations. Additionally, the coordinator provides non-clinical support for the assessment and evaluation of members’ needs and requirements, interacts with Service Coordinators and Field Care Managers, performs varied clerical activities including reporting data and tracking data, and may make, receive, and soft transfer calls.