Client Success Manager
FiscalNoteSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Media & Content, Software & SaaSIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: Not specified
Chartbeat, in partnership with Tubular and Lineup Systems, is expanding its ecosystem of insights for enterprise content creators. FatTail, a leading software solutions provider, is seeking a Client Success Manager to join their Revenue Operations team. This role focuses on building strong client relationships, driving platform adoption, and contributing to product development. FatTail prides itself on a unique, high-touch client success model.
Requirements
- Not specified in the provided text.
Responsibilities
- Act as a consultant to clients, developing meaningful business relationships.
- Drive adoption and utilization of the FatTail platform.
- Stay informed about client needs to influence feature development and service improvements.
- Provide onboarding and post-launch support to clients.
- Contribute to a unique and high-touch client success model.
Company Information
- Company: FatTail (part of Chartbeat Inc.)
- Mission: To help content creators better connect with their audiences.
- Products: AdBook+ (streamlines the ad sales process for publishers)
- Partners: Chartbeat, Tubular Labs, Lineup Systems
- Clients: The New York Times, BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy, GQ
- Values: Passionate, agile, solutions-oriented, commitment to diversity and inclusiveness.
Application Instructions
- Not specified in the provided text.
Skills
Client Relationship Management
Platform Adoption
Customer Support
Business Development
Product Feedback
Onboarding
Chartbeat
Real-time analytics for digital publishers
About Chartbeat
Chartbeat provides real-time analytics specifically designed for digital publishers, including news organizations and magazines. Its platform allows clients to access data on how readers engage with their content, such as page views, scroll depth, and time spent on articles. This information helps publishers understand their audience better and make informed decisions to enhance reader engagement and loyalty. Unlike many competitors, Chartbeat focuses solely on the media and publishing sector, tailoring its services to meet the unique needs of content-driven websites. The company's goal is to empower publishers to optimize their content strategies and grow their audience through actionable insights.
New York City, New YorkHeadquarters
2009Year Founded
$38MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consumer SoftwareIndustries
51-200Employees