Trust & Safety Investigator I at Turo

Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Car Sharing, Marketplace, Trust & SafetyIndustries

Requirements

2+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience
Ability to work in a fast-paced environment, drive and embrace change
Superb and dynamic communication, interpersonal, and investigative skills
Commitment to high responsiveness and availability, strong ability to prioritize
Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus
Team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
BA/BS or work equivalent required
Must reside in the Phoenix area at time of accepting offer (in-office position)

Responsibilities

Be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia
Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity
Communicate case developments, trends, and other insights to team and management to drive continuous improvement
Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
Assume responsibility for special projects assigned by management and contribute to colleague's projects

Skills

Key technologies and capabilities for this role

InvestigationsFraud DetectionRisk ManagementInterviewingCase ManagementCommunicationLoss PreventionTrust & Safety

Questions & Answers

Common questions about this position

What is the salary range for the Trust & Safety Investigator I role?

The target base salary range in Phoenix is $58,000 - $73,000 annually. This role is also eligible for equity and benefits.

Is this position remote or does it require working in an office?

This is not a remote position and requires being based in the Phoenix, AZ office. Interested parties must reside in the Phoenix area at the time of accepting an offer.

What experience and skills are required for this role?

Candidates need 2+ years of experience in Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management. Required skills include superb judgment, strong communication and investigative skills, ability to prioritize in a fast-paced environment, and adaptability to new technology like Kustomer and CRM systems.

What is the work schedule for this position?

This position offers a 4-day workweek from Wednesday to Saturday, with in-office collaboration from Wednesday to Friday.

What makes a strong candidate for this Trust & Safety Investigator role?

Strong candidates have 2+ years of relevant experience in investigations or fraud, superb judgment and communication skills, a positive team-player attitude with high energy and integrity, and the ability to thrive in a fast-paced environment.

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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