Trust and Safety New Associate - Portuguese - CL13 at Accenture

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, Internet SafetyIndustries

Requirements

Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and Portuguese skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours (including nights, weekends, and holidays)
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Over 18 years of age
Fit to work night shifts (including completion of night worker health assessment if required)
Previous business process outsourcing, customer service, or content moderation experience is a plus

Responsibilities

Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Analyze and review user profiles, audio, videos, and text-based content and/or investigate, escalate and/or resolve issues that are reported by users or flagged by the system

Skills

Key technologies and capabilities for this role

Content ModerationTrust and SafetyUser Profile AnalysisAudio ReviewVideo ReviewText AnalysisIssue InvestigationEscalationPortuguese

Questions & Answers

Common questions about this position

What is the location and work arrangement for this role?

The position is located in Dublin, Ireland, as a full-time 40 hours per week, 12-month contract role with a view to extension, requiring flexibility to work in a 24/7 environment including potential night shifts.

What are the basic qualifications and skills needed for this position?

Key skills include strong coping, emotional resilience, and stress-management skills, excellent comprehension, communication, and Portuguese skills, and the ability to perform duties objectively without biases.

What does the role involve in terms of content moderation?

You will review, classify, and/or remove content according to client guidelines, investigate and resolve issues, stay updated on policies, participate in process improvements and training, and engage in discussions on socially sensitive topics.

What support is provided for well-being in this role?

Accenture provides support and resources for health and well-being, including a well-being support program designed specifically for the Trust & Safety community, and requires a night worker health assessment if working night shifts.

What makes a strong candidate for this Trust and Safety Associate role?

Strong candidates demonstrate emotional resilience, excellent Portuguese communication skills, objectivity in decision-making, and flexibility for 24/7 shifts, along with a commitment to keeping online communities safe.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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