[Remote] Trust & Safety Specialist at Roadie

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

At least 1 year experience in Trust & Safety
At least 1 year experience in a compliance or operations-related role
Exceptional verbal and written communication skills
Knack for problem solving using investigative and analytical skills
Proficiency in Salesforce or other CRM systems
Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements

Responsibilities

Identify, thoroughly investigate, and resolve fraudulent-related issues on the Roadie platform
Leverage data to identify patterns and trends in fraudulent activity
Identify procedural gaps to develop efficiency and effectiveness within the team
Manage critical and high-risk situations appropriately and with a sense of urgency
Adjudicate user consumer reports while adhering to geographic compliance & regulations
Validate the authenticity of user identification
Adhere to legal and risk-related policies and procedures
Partner with various stakeholders to implement fraud mitigation tactics and support change management efforts
Investigate, audit, and decision on sender Gig related claims
Research industry standards and best practices to improve internal processes
Reduce company losses by assessing internal and external liabilities
Partner with law enforcement as needed when managing ongoing investigations

Skills

Roadie

Crowdsourced same-day delivery logistics platform

About Roadie

Roadie provides a crowdsourced delivery platform that connects everyday drivers with individuals and businesses needing same-day delivery services across the United States. The platform operates on an "on-the-way" delivery model, allowing drivers to pick up and deliver packages along their existing travel routes. This approach not only speeds up delivery times but also makes efficient use of transportation resources, reducing the need for additional delivery vehicles and minimizing environmental impact. Roadie serves a diverse clientele, including small businesses and large enterprises, and offers various delivery solutions such as home delivery and express air delivery. With a network of drivers covering over 20,000 zip codes, Roadie is the largest local same-day delivery provider in the country. The company's goal is to create a more connected and efficient delivery system by transforming everyday travel into a public transportation grid.

Atlanta, GeorgiaHeadquarters

2014Year Founded

$83.7MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Unlimited Paid Time Off

Home Office Stipend

Paid Sabbatical Leave

Risks

Alleged gig worker protection violations in Seattle could harm Roadie's reputation.

Increased competition from same-day delivery services may pressure Roadie's market position.

Logistical challenges with RoadieXD(TM) may require significant investment for seamless operations.

Differentiation

Roadie leverages unused capacity in passenger vehicles for efficient delivery.

Roadie's extensive driver network covers over 20,000 zip codes in the U.S.

Roadie offers a unique 'on-the-way' delivery model reducing environmental impact.

Upsides

Partnerships with Spirit Halloween and Parts Town expand Roadie's market reach.

RoadieXD(TM) and Roadie Direct™ enhance service offerings for oversized and warehouse deliveries.

80% of companies report increased revenue with Roadie's same-day delivery services.

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