Trust & Safety Analyst II at GoFundMe

Dublin, County Dublin, Ireland

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Online Fundraising, Trust and SafetyIndustries

Requirements

Bachelor’s degree or equivalent experience preferred
5+ years of experience in Trust & Safety, risk, fraud prevention, operations, or a related field within a technology-driven environment
Strong expertise in trust and safety practices, online content integrity, compliance requirements, and policy application
Demonstrated ability to manage complex investigations, escalations, and high-risk cases independently
Proven success leading projects or driving process improvements in an operations-focused team
Experience mentoring peers, providing coaching, feedback, and guidance
Proven ability to work in a fast-paced environment applying sound decision-making skillset in crisis management
Ability to review sensitive material, including disturbing images, videos, text, offensive language, violence, exploitation, or self-injury
Availability to follow a fixed Wednesday-Sunday schedule, including some holiday shifts

Responsibilities

Provide high-quality ticket and queue management support to ensure fundraiser authenticity and safe delivery of funds for beneficiaries
Investigate escalated policy reviews across GoFundMe’s platforms, ensuring escalations are resolved thoroughly and efficiently while managing time-sensitive inquiries from global partners
Actively support crisis response, set up crisis monitoring protocols, and proactively assist affected customers and stakeholders as needed
Proactively identify gaps or ambiguities in existing policy, while staying current on evolving policy, political, and cultural contexts to inform decision-making
Mentor Analyst I peers by providing coaching, feedback, and guidance during policy or escalation reviews
Lead QA of casework, sharing insights and helping identify training opportunities
Serve as a go-to resource for Go-To-Market and Communications teams on sensitive or high-profile fundraisers
Contribute to Trust & Safety’s long-term success by identifying trends, providing actionable insights, and collaborating with leadership on future strategy

Skills

Content Moderation

Policy Review

Fraud Investigation

Ticket Management

Queue Management

Escalation Handling

Attention to Detail

GoFundMe

Online platform for crowdfunding and fundraising

About GoFundMe

GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$1,178.5MTotal Funding

SERIES_ACompany Stage

Fintech, Social ImpactIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Hybrid Work Options

Family Planning Benefits

Commuter Benefits

Parental Leave

Unlimited Paid Time Off

Mental Health Support

Wellness Program

Professional Development Budget

Conference Attendance Budget

Risks

Emerging crowdfunding platforms with lower fees could attract users away from GoFundMe.

Partnership with Meta may expose GoFundMe to privacy concerns, affecting user trust.

Reliance on voluntary tips may be unsustainable during economic downturns.

Differentiation

GoFundMe is the most trusted name in crowdfunding since its founding in 2010.

The platform serves diverse clients, from individuals to nonprofits, globally.

GoFundMe's user-friendly interface allows fundraisers to start campaigns in five minutes.

Upsides

Collaboration with Meta enhances social sharing, boosting fundraiser reach and effectiveness.

Specific relief funds for disasters position GoFundMe as a go-to emergency platform.

Partnerships with organizations enhance GoFundMe's reputation as a socially responsible platform.

Land your dream remote job 3x faster with AI

Try Jobo Free