Treatment Plan Coordinator at Promise

Freehold, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, HealthcareIndustries

Requirements

Dental Experience required
Excellent written and oral communication skills
Computer competent and ability to work a multi-line phone system
Professional and compassionate demeanor
Enthusiastic and outgoing personality
Willingness to go above and beyond to ensure patient satisfaction

Responsibilities

Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service
Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
Present and explain all treatment plans involving out of pocket costs to patients
Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options
Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc
Maintain control of all patient payments and insurance statements; reinforce the office financial policy and ensure payments are current
Preparing financial treatment plans and presenting to patient
Coordinate financial arrangements with the patients offering payment options
Assist in identifying, alerting front desk, and collecting previous balances and current copays

Skills

Key technologies and capabilities for this role

Customer ServicePatient CommunicationTreatment Plan PresentationFinancial CounselingCare CreditPayment PlansAppointment SchedulingNew Patient Onboarding

Questions & Answers

Common questions about this position

What is the salary for the Treatment Plan Coordinator position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and qualifications are required for this role?

Dental experience is required, along with excellent written and oral communication skills, computer competency, ability to work a multi-line phone system, professional and compassionate demeanor, enthusiastic and outgoing personality, and willingness to go above and beyond for patient satisfaction.

What is the company culture like at ProSmile?

ProSmile offers a collaborative workplace with a supportive environment, great team that makes work engaging, opportunities for mentorship, growth, ongoing training, and a focus on personalized patient care.

What makes a strong candidate for the Treatment Plan Coordinator role?

Candidates with dental experience, a customer-focused and compassionate attitude, excellent communication skills, and an enthusiastic personality who are eager for growth in a supportive team environment stand out.

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.

Changes in government policies may impact demand for Promise's services.

Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.

The company uses advanced technology for quick and reliable income verification services.

Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.

AI-driven outreach methods enhance customer engagement in the public sector.

Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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