Travel and A&H - Claims Examiner at AIG

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Proven experience of claims processes and procedures is preferred
Self-motivated and able to work under pressure with a high level of responsibility
Effective time management with the ability to multi-task and prioritize to meet varying tasks and deadlines
Adaptability to be able to quickly pivot in a dynamic claims environment in response to evolving demands and priorities
Strong verbal and written skills
Able to work with integrity, independently or as part of a team to achieve personal and business objectives
Good numeracy, literacy and attention to detail
Able to self-reflect/analyze, actively seek feedback to identify strengths and personal development

Responsibilities

Process Travel and A&H claims efficiently and accurately in line with AIG’s claims handling guidelines, ensuring timely resolutions for customers
Communicate professionally and effectively with stakeholders to foster trust and confidence between AIG and our customers
Contribute to the overall efficiency of the claims team by consistently meeting or exceeding quality and productivity targets
Maintain a high level of quality, adhering to AIG’s procedures, policies, and processes
Identify potential fraud risks and take proactive steps to safeguard the company’s operations and financial integrity
Improve processes, reduce transactional costs, and enhance the effectiveness of claims handling

Skills

Key technologies and capabilities for this role

Claims ProcessingTravel InsuranceA&H ClaimsFraud DetectionClaims InvestigationTime ManagementMultitaskingStakeholder CommunicationProcess ImprovementQuality Assurance

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role requires team members to be primarily in the office to support in-person collaboration, which is a vital part of AIG's culture.

What are the key skills needed for the Travel & A&H Claims Examiner role?

Key skills include proven experience in claims processes, strong verbal and written communication, effective time management, adaptability in a dynamic environment, attention to detail, and the ability to work independently or in a team.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at AIG for claims team members?

AIG values in-person collaboration as vital to its culture, creating a supportive and connected environment, with claims teams focused on fair, efficient service and opportunities for growth and innovation.

What makes a strong candidate for this claims examiner role?

A strong candidate has proven claims experience, is self-motivated with strong time management and adaptability, excels in communication and attention to detail, and can work independently or in a team while maintaining integrity.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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