Training Specialist - LTSS Service Coordination at Elevance Health

Overland Park, Kansas, United States

Elevance Health Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

  • BA/BS in related field and minimum of 4 years training experience; or any combination of education and experience providing equivalent background
  • Four years of clinical or sales experience or certification/license in the appropriate field may be required
  • Previous international training experience may be required
  • Extensive experience and knowledge of HCBS benefits and LTSS assessments
  • Must reside near one of Elevance Health Pulse Point locations (within reasonable commuting distance; hybrid requires in-office 1-2 days per week)

Responsibilities

  • Facilitates a variety of performance-based learning events, including general associate, management, sales, clinical, technical, and operations training, often focusing on soft skills to influence behavior and buy-in
  • Delivers synchronous and asynchronous learning events using varied media in virtual and in-person environments
  • Employs rapid course development methodologies to quickly meet market needs
  • Manages the learning environment, including learner performance, and escalates issues to leadership
  • Measures, tracks, and evaluates learner and market satisfaction
  • Thinks and acts globally, aware of adult learning and cultural differences that drive learner effectiveness
  • Keeps technical skills updated
  • Travels to worksite and other locations as necessary

Skills

Key technologies and capabilities for this role

HCBS benefitsLTSS assessmentsAdult learningPerformance-based trainingSynchronous trainingAsynchronous trainingRapid course developmentVirtual facilitationIn-person trainingLearner management

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is a hybrid role requiring associates to be in-office 1-2 days per week, while providing flexibility for virtual work. Candidates must reside near one of Elevance Health's Pulse Point locations or within commuting distance from an office.

What are the minimum education and experience requirements?

Requires a BA/BS in a related field and a minimum of 4 years training experience, or any combination of education and experience providing an equivalent background. Four years of clinical or sales experience or certification/license in the appropriate field may also be required.

What preferred skills and experiences are highlighted for this role?

Preferred skills include experience facilitating training, previous experience as an LTSS Care/Service Coordinator, experience in managed care, strong written and verbal communication skills, and proficiency with systems like Facets, HIP Product (HIP 2.0), TMV, MACESS, and ACMP.

Is extensive knowledge of specific healthcare areas required?

Yes, the position necessitates extensive experience and knowledge of HCBS benefits and LTSS assessments.

What makes a strong candidate for this Training Specialist role?

Strong candidates will have the minimum requirements plus preferred experiences like LTSS Care/Service Coordinator background, managed care knowledge, facilitation experience, excellent communication skills, and proficiency in specific systems such as Facets and HIP 2.0.

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters
1944Year Founded
$309.4MTotal Funding
IPOCompany Stage
Enterprise Software, Social Impact, HealthcareIndustries
10,001+Employees

Benefits

Medical, dental, & vision insurance
401(k) + match
Paid holidays
Paid Time Off
Incentive bonus programs
Stock purchase plan
Life insurance
Wellness Programs
Financial education resources
Adoption & Surrogacy Assistance
Dependent-care Flexible Spending Account (DCFSA)
Parental Leave
Parental Transition Week
Critical Caregiving Leave

Risks

Departure of CFO John Gallina may create a gap in financial leadership.
Lawsuit against CMS over MA Star Ratings could lead to financial penalties.
CareBridge integration may face operational challenges, disrupting service delivery.

Differentiation

Elevance Health integrates whole health approach with digital health platform for comprehensive care.
Acquisition of CareBridge enhances home health services within Carelon division.
Strategic partnership with Clayton, Dubilier & Rice aims to innovate primary care delivery.

Upsides

AI integration in home health services can reduce hospital readmissions and improve outcomes.
Predictive analytics support early disease detection, aligning with Elevance's whole health approach.
Telehealth expansion offers opportunities to reach more patients remotely.

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