Tour Specialist (RP) at The Walt Disney Company

Burbank, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Entertainment, MediaIndustries

Requirements

1+ years' experience in presenting/performing to a variety of guest types
Ability to present engaging and accurate information to guests
Professional/business-casual guest-facing experience in the customer service and entertainment industry
Strong knowledge and passion for Disney history

Responsibilities

Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot
Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects (i.e. – upcoming movie releases, company news, etc.)
Thoroughly study and know all tour guidelines, scripts, collateral and content. Stay current with any changes to operations or content
Communicate in advance with tour guests to confirm tour logistics, schedules and other important information
Communicate with business partners and guests to schedule tour requests, including partnering to fulfill special tour requests that are not normally included in tours
Provide tours from 1-3 hours. Length varies depending on tour request
Handle all security clearances, safety and parking instructions for tour guests
Be able to troubleshoot and be flexible with unexpected changes
Ensure all tour collateral is distributed to guests accordingly
Partner with DCCR leads on any changes to assigned tour based on timing constraints of guests, available locations, and weather-related limitations
Be a positive spokesperson for Disney with an upbeat spirit and engaging guest-facing interactions
Professional demeanor with strong guest-facing skills. Be able to positively articulate and interact with all Disney stakeholders, operating partners, tour guests and VIPs
Support special event projects as requested/needed when there is downtime with tours
Communicate with manager and/or Sr Hosts to stay current on tour locations and continued study of company history for accuracy in tour content

Skills

Key technologies and capabilities for this role

Disney historytour guidingguest communicationevent schedulingpublic speakingtroubleshootingsecurity protocols

Questions & Answers

Common questions about this position

What is the salary range for the Tour Specialist position?

The hiring range for this position in California is $44,700.00-$59,800.00 per year, with base pay varying based on internal equity, geographic region, job-related knowledge, skills, and experience. A bonus and/or long-term incentive units may also be provided.

Is this a remote or on-site position?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need 1+ years' experience in presenting or performing to various guest types, the ability to present engaging and accurate information, professional/business-casual guest-facing experience in customer service and entertainment, and strong knowledge and passion for Disney history.

What is the company culture like for this role?

The role involves joining an enthusiastic, forward-thinking team in the Walt Disney Archives, focused on preserving Disney history, with an emphasis on upbeat spirit, positive spokesperson role, engaging guest interactions, and professional demeanor when working with stakeholders, VIPs, and guests.

What makes a strong candidate for the Tour Specialist role?

Strong candidates will have 1+ years of presenting experience, guest-facing skills in customer service or entertainment, deep passion for Disney history, and the ability to deliver engaging, accurate tours while staying flexible and professional with VIPs and stakeholders.