Tire Service Advisor

Employment Type: Full-time

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Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser-focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team.

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What’s In It For You

Dealer Tire offers a supportive and rewarding environment for its employees. Here are a few reasons why we’d make a great team:

• Career Opportunity: Our training and development programs prepare you for growth and advancement. Within our Tire Store program, Dealer Tire proudly promoted an average of 114 team members per year over the last two years.
• Work-Life Balance: Our specialists have more personal time each day than hours spent at work, and a 40-hour, 5-day work week.
• Investment in Employees:
  • Starting Pay: $27.10 - $29.50 per hour
  • Targeted Annual Commission: $10,800
  • Guaranteed Commission: For up to two months to support training and onboarding.
• Benefits and Perks:
  • Medical, Dental, and Vision insurance
  • 50% 401k match up to a 7% contribution rate
  • Paid Time Off (PTO) eligible after 30 days
  • Wellness programs
  • Annual tuition reimbursement between $2,500 - $5,000
  • Discounts on up to 40 tires purchased per year
• Employee Satisfaction: Nearly 98% of our associates said they would highly recommend working at Dealer Tire to others.

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The Opportunity

As a Tire Service Advisor, you will work for Dealer Tire inside a premium OEM dealership. If you are an innovative individual who performs with excellence, energy, fairness, and accountability, then consider a future with Dealer Tire.

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Responsibilities

• Selling tires to customers on the service drive to exceed assigned sales goals.
• Inspecting customers’ cars on the service drive.
• Diagnosing tire-related problems, recommending service, and quoting prices.
• Assuring necessary repairs are completed as ordered and priced as quoted.
• Maintaining strong, effective relationships with customers and dealer personnel.
• Overseeing customer satisfaction and solving problems that arise.
• Completing monthly market analyses.
• Assisting in store operations (e.g., maintaining inventory, opening/closing the store, etc.).
• Assisting dealership technicians to ensure service levels are maintained.

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Qualifications

• 2+ years of tire service experience, preferably in a retail tire and service environment.
• Excellent verbal communication skills with a strong customer service orientation.
• May be required to operate a motor vehicle.
• Must meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
• Proficient computer skills, including experience with MS Office and online order management applications.

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Physical Job Requirements

• Must be able to be on your feet 7-8 hours a day.
• Must be able to keep up with service drive traffic and inspect 80-100 vehicles a day.
• Must be able to lift up to 75 pounds unassisted.

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Drug Policy

Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. Random drug testing is conducted for all Dealer Tire employees.