Tire Service Advisor
Dealer Inspire$57,782 - $62,920/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, AutomotiveIndustries
Requirements
- Knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques
- Ability to use Sam’s Garage, product knowledge, and reference materials
- Proficiency with technology, digital tools, and handheld devices for sales planning, service enhancement, real-time decisions, and team adoption
- Strong interpersonal skills to engage with people, handle challenging situations with professionalism and empathy
- Ability to operate hardware (e.g., cash registers), process purchases, payments, returns, refunds, and exchanges for different membership and payment types
- Ability to operate TBC equipment properly and safely, complete vehicle service requests and tests, receive/store/dispose of merchandise and supplies, and maintain documents
Responsibilities
- Maintain facility and sales floor safety and standards by adhering to safety policies, conducting safety sweeps, following forklift/hazardous material handling, complying with steel standards, and reporting/correcting unsafe situations
- Ensure TBC sales floor is organized, stocked, zoned, and merchandised per company policies, including handling claims, returns, shrink, and damages
- Present and maintain merchandise by stocking, setting up, cleaning, organizing displays, removing damaged goods, signing/pricing, and securing fragile/high-shrink items
- Monitor tire and battery orders daily, assist with installation appointments, communicate lead time changes/cancellations, make alternative suggestions, and assist with tire maintenance/repair services
- Provide expert member service by greeting members, identifying needs, assisting with purchases/services, resolving concerns, recommending safest/suitable products, explaining warranties, and ensuring best value
- Drive sales and service excellence by communicating merchandise/service value and collaborating with associates to promote TBC offerings
- Triage and prioritize service workflow in TBC bays using Sam’s Garage, demonstrate queue awareness, understand service times, prioritize appointments for efficiency, re-prioritize members, and recommend adjustments to Team Lead/Technicians
- Leverage technology to enhance operations, engagement, sales planning, service experience, real-time decisions, product/training info, and encourage team tool adoption
- Serve as brand advocate by valuing member experience, modeling high-quality service/products, influencing/developing team members, understanding roadblocks, and assisting in training
- Provide products/services per company policies by assisting with purchases/services, completing vehicle requests/tests, operating equipment safely, handling merchandise/supplies, and maintaining documents
- Process member purchases, payments, returns, refunds, exchanges using appropriate procedures
- Comply with company policies, procedures, ethics, and integrity using action plans, Open Door Policy, and apply in business processes
- Complete work assignments/priorities using policies, data, resources, and collaborate with managers/co-workers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time or part-time position?
This is a part-time position.
What salary or compensation does this role offer?
This information is not specified in the job description.
What key skills are required for the Tire and Battery Service Advisor role?
Key skills include knowledge of safety and compliance protocols, tire and battery industry guidelines, TPMS systems, product specifications, and using technology like digital tools and handheld devices. Strong member service skills, sales techniques, and ability to prioritize service workflow are also essential.
What is the work environment like at the Tire and Battery Center?
The environment emphasizes safety standards, maintaining an organized sales floor, providing expert member service, driving sales, and collaborating with team members to promote offerings.
What makes a strong candidate for this position?
A strong candidate demonstrates product knowledge, excellent member service skills, ability to prioritize workflows, use of technology for operations, and experience training team members.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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