The Lodges Guest Services Agent - Year Round at Altera

Park City, Utah, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Ski Resort, TourismIndustries

Requirements

Knowledge of Deer Valley and the Park City area preferred
Must be available to work a varied schedule, including early mornings, nights, weekends, and holidays
Must be able to lift at least 40 lbs
Hold a valid U.S. driver’s license and be able to drive company vehicles

Responsibilities

Check guests and owners in and out of The Lodges
Facilitate a smooth check-in and check-out for guests and owners
Cover front desk during scheduled shift
Answer the phone in a professional manner and transfer calls as appropriate
Post folio charges, perform folio reconciliation, and create shift reports
Assist with owner and guest requests and proactively solve guest problems
Assist with concierge duties, including making reservations for restaurants and activities
Assist in coordinating the bell staff for guest pickups and drop offs
Drive guests locally in the company vehicle
Handle cash and credit card transactions and settle guest balances upon departure
Assist with the Lodges General Store daily operations
Other duties as assigned

Skills

Key technologies and capabilities for this role

Guest Check-inCheck-out ProceduresFront Desk OperationsPhone HandlingFolio ManagementCash HandlingCredit Card TransactionsConcierge ServicesReservation BookingCustomer ServiceProblem Solving

Questions & Answers

Common questions about this position

What is the pay rate for the Guest Services Agent position?

The pay rate is $20.00 per hour.

What benefits are offered to staff members?

Benefits include ski perks such as Deer Valley season pass, free skiing at other Alterra Resorts, friends and family ski discounts, free staff ski lessons, subsidized meals, subsidized housing for seasonal full-time staff, discounts at local businesses, healthcare options, and a 401k plan with company match.

Is this a remote position, or where is it located?

This is an on-site position at Deer Valley Resort in Park City, Utah, nestled in the Wasatch Mountains.

What qualifications are required for the Guest Services Agent role?

Qualifications include knowledge of Deer Valley and the Park City area (preferred), availability for a varied schedule including early mornings, nights, weekends, and holidays, ability to lift at least 40 lbs., and holding a valid U.S. driver's license to drive company vehicles.

What is the company culture like at Deer Valley Resort?

The company fosters a diverse and welcoming workforce with locals, transplants, seasonal workers from all 50 states, and international students, where everyone feels appreciated and valued, with over 1,100 staff members celebrating their fifth season or more last year.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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