[Remote] Tenant Collections & Relations Specialist at Remote

Dominican Republic

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Property Management, Real EstateIndustries

Requirements

Proven experience in collections, tenant management, or property administration
Excellent communication and negotiation skills (written and verbal)
Highly organized with strong attention to detail
Familiarity with AppFolio and Asana (highly required)
Ability to work independently in a remote environment
Strong customer service orientation with a professional and empathetic approach

Responsibilities

Handle tenant relations by maintaining open and professional communication
Ensure on-time rent and payment collections through consistent follow-ups
Manage and track collections activities using AppFolio and Asana
Record and update all payment-related data accurately in the system
Address tenant concerns promptly and coordinate with property managers when necessary
Identify and escalate any payment delays or issues requiring management attention
Support process improvements to increase collection efficiency and tenant satisfaction

Skills

Key technologies and capabilities for this role

AppFolioAsanaCollectionsTenant RelationsRent CollectionCommunicationNegotiationCustomer ServiceProperty Administration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position with a work arrangement of remote/work from home.

What software tools are required for this role?

Proficiency in AppFolio and Asana is required for managing and tracking collections activities.

What are the key skills needed for the Tenant Collections & Relations Specialist role?

The role requires proven experience in collections, tenant management, or property administration, excellent communication and negotiation skills, high organization with attention to detail, and a strong customer service orientation.

What is the work schedule for this position?

The schedule is Monday through Friday, 9:00 AM to 5:00 PM EST.

What benefits does RemoteVA PH offer?

Benefits include being part of a professional and supportive remote team, experience with U.S.-based property management clients, long-term stable employment with growth opportunities, and clear processes with modern tools.

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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