Client Engagement Specialist
PhiloSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Retail PharmacyIndustries
Requirements
- Act as a role model demonstrating genuine care and setting standards for the pharmacy team
- Exhibit best practices when working the bench, including quarterbacking the team, providing meaningful patient counseling, and abiding by legal and regulatory guidelines
- Lead and develop a pharmacy team, including onboarding new hires and recognizing colleagues
- Ensure compliance with state Board of Pharmacy regulations at all times
- Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues
- Oversee Staff Pharmacists and District Support Pharmacists (where applicable), including performance management and annual reviews
Responsibilities
- Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
- Oversee the pharmacy team during bench shifts, providing effective coaching and follow-up to strengthen performance measures
- Support safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails
- Contribute to positive patient experiences by showing empathy, collaborating with healthcare teams, and resolving insurance/medication issues; coach the team accordingly
- Proactively offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize
- Manage pharmacy inventory by following and coaching best practices, with focus on cold chain products
- Conduct onboarding and training for new Technicians and Pharmacists on CVS workflow, ensuring timely completion of training/licensure
- Escalate compliance issues to the Rx DL as needed
- Manage performance of pharmacy team through observation, feedback, and validation, including delivering annual reviews and closing gaps
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time temporary PIC role.
What are the main responsibilities of a Temporary PIC?
The role involves leading and developing a pharmacy team, providing exceptional patient care, overseeing safe prescription fulfillment, coaching team members, offering immunizations, and managing pharmacy inventory.
What skills or qualities are needed for the Temporary PIC role?
Key skills include leadership and team development, demonstrating genuine care and empathy, coaching pharmacy team members, knowledge of pharmacy workflows and safety practices, and promoting best practices in dispensing, counseling, and immunizations.
What is the company culture like at CVS Health?
CVS Health emphasizes a culture of excellence, genuine care, compassion, and transforming health care, with purpose-driven colleagues who prioritize patient health and team development.
What makes a strong candidate for the Temporary PIC position?
Strong candidates are those who can lead pharmacy teams, act as role models with genuine care, coach performance, ensure safe dispensing and immunizations, and contribute to positive patient experiences.
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays
Risks
Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.
Differentiation
CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.
Upsides
Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.
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