Temporary Escalations Case Manager

Candidates must be proficient in Google Workplace for data analysis and reporting tasks. A proven expert in problem-solving and de-escalation is required, with strong skills in escalation and case management. The ability to coordinate and facilitate resolution across multiple stakeholders is essential. Candidates should be empathetic listeners who can communicate concisely, both verbally and in writing. They must be continuous learners, able to navigate various systems and tools like Dash and Salesforce, and adapt quickly to new platforms. Excellent time management and follow-through skills are necessary, as is the ability to manage competing priorities. Self-motivation, proactivity, and the capacity to excel in independent work environments are also required. This is a remote position requiring up to 40 hours per week and one Saturday per month.