Risk User Experience Specialist
MercurySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
Candidates should possess a high school diploma or equivalent (GED), along with a minimum of 6 months of customer service experience including data entry and/or cash handling experience. They must demonstrate proven verbal communication skills, strong interpersonal skills, and the ability to provide exceptional customer service. Furthermore, candidates should be well-organized.
Responsibilities
The Teller will specialize in providing a differentiated customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. They will accurately balance and process customer transactions efficiently, take ownership of escalated account services issues until resolution, transition identified sales opportunities, complete branch-related operational activities, process customer/account maintenance accurately, and complete Consumer AML/BSA/KYC related activities. Additionally, they will adhere to applicable compliance/operational risk controls, promote an environment of belonging, maintain M&T internal control standards, and complete other related duties as assigned.
Skills
Cash Handling
Data Entry
Customer Service
Verbal Communication
Transaction Processing
AML/BSA
KYC
Retail Servicing
M&T Bank
Full-service banking for individuals and businesses
About M&T Bank
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.
Key Metrics
Buffalo, New YorkHeadquarters
1993Year Founded
IPOCompany Stage
Financial ServicesIndustries
10,001+Employees