Responsibilities

The Teller will specialize in providing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. They will process a variety of financial transactions accurately and efficiently, adhere to established customer service standards, educate customers through digital demonstrations, manage the lobby, balance and process transactions, take ownership of escalated issues, transition sales opportunities, complete branch-related operational activities, process customer/account maintenance, complete Consumer AML/BSA/KYC related activities, adhere to compliance/operational risk controls, promote an environment of belonging, maintain internal control standards, and complete other related duties as assigned. They will also be responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner, exemplifying empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking.