EAP Management Consultant
Spring HealthSalary not specified
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Mental Health, Employee Assistance ProgramIndustries
Requirements
- Minimum of a Master’s Qualification as a Psychologist or a Counsellor
- Fresh graduates are encouraged to apply
- Must be able to undertake therapy in Hindi and English
- Must be able to provide counseling within a short-term framework
- Computer literacy and ability to type fast
- Ability to effectively merge Clinical and Employee Assistance Program focus
- Client service orientation
- Articulate
- Good telephone manner and ability to provide telephonic therapy
- Good Clinical understanding and ability to manage risk
- Good time management ability
- Ability to work within a team
- Ability to work well under pressure
- Business and commercial awareness
- High attention to details
Responsibilities
- To provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat
- To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager
- To accurately capture all information on the database pertinent to the clinical management of the case
- To adhere to all clinical protocols and procedures as laid out by Clinical Management
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What qualifications are required for the Telephone Clinician role?
A minimum of a Master’s qualification as a Psychologist or Counsellor is required, and fresh graduates are encouraged to apply.
What language skills are needed for this position?
Candidates must be able to undertake therapy in Hindi and English.
What is the salary or compensation for this role?
This information is not specified in the job description.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What soft skills are important for success in this role?
Key skills include good telephone manner, ability to work within a team, work well under pressure, client service orientation, and high attention to detail.
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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