Telecom Technicians (Local Travel) at Latitude AI

Shepherdstown, West Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Ability to travel locally in PA, including to Havertown or Shepherdstown periodically
Experience with Mitel telecommunications systems (e.g., MiVoice, MiCollab) and related hardware/software
Availability for after-hours maintenance, on-call rotation, and emergency response

Responsibilities

Provide day-to-day operational support and maintenance of Mitel telecommunications systems, including Mitel MiVoice, MiCollab, and associated hardware and software components
Install, configure, and test new telephony equipment, including handsets, call servers, and voicemail systems
Perform system backups, updates, and patches to ensure security and functionality of telecom systems
Troubleshoot and resolve end-user issues related to phone system performance, call routing, voicemail, and connectivity
Monitor system performance and capacity, proactively identifying and addressing potential problems
Maintain accurate documentation of telecom configurations, extensions, call flows, and network diagrams
Work with vendors and service providers to manage escalated issues, upgrades, and system enhancements
Assist with the integration of telecom systems with other IT infrastructure (e.g., network switches, VoIP gateways, and unified communications tools)
Provide user training and support for Mitel applications and features
Participate in after-hours maintenance, on-call rotation, and emergency response as needed

Skills

Key technologies and capabilities for this role

MitelMiVoiceMiCollabVoIPtelephonytroubleshootingcall routingvoicemailnetwork switchesunified communicationssystem backupssystem patches

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the travel or location requirement for this role?

The position requires local PA travel and the ability to travel periodically to Havertown or Shepherdstown, PA.

What key skills are required for the Telecom Technician role?

Key skills include expertise in Mitel telecommunications systems such as MiVoice and MiCollab, troubleshooting hardware and software issues, installing and configuring telephony equipment, and system maintenance including backups, updates, and patches.

Does this role involve on-call or after-hours work?

Yes, the role requires participation in after-hours maintenance, on-call rotation, and emergency response as needed.

What experience makes a strong candidate for this Telecom Technician position?

Strong candidates will have hands-on experience with Mitel phone systems (MiVoice, MiCollab), telephony hardware installation, troubleshooting telecom issues, and working with IT infrastructure integrations.

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Pittsburgh, PennsylvaniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Medical Leave

Unlimited Paid Time Off

Paid Holidays

Monthly Wellness Stipend

Professional Development Budget

Mental Health Support

Employee Discounts

Adoption Assistance

Backup Child and Elder Care Program

Pre-tax Commuter Benefits

Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.

Continuous updates needed due to rapid AI advancements could be costly.

Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.

Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.

Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.

V2X communication technologies enhance vehicle interaction with the environment.

Edge computing enables real-time data processing, improving automated driving performance.

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