Técnico de Soporte (presencial en Tlalnepantla) at DXC Technology

Tlalnepantla, Mexico, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Licenciatura en Tecnologías de Información, Ingeniería en Sistemas, Ciencias de la Computación, Informática o carreras afines
2 años de experiencia en la industria de la tecnología, manejando cuentas de tamaño significativo (sistemas operativos Windows, MS Office 365, impresoras térmicas, escáneres de mano y habilidades básicas de red)
Conocimientos prácticos en políticas de dominio, consolas de certificado, funciones de panel de control, redes, comandos, archivos masivos y diagnóstico de sistemas periféricos
Fuertes habilidades de comunicación para escuchar al cliente y articular soluciones
Disponibilidad para trabajo presencial en Tlalnepantla

Responsibilities

Brindar soporte a usuarios finales en sitio
Configurar y administrar equipos (laptops, impresoras, móviles, hand held, switches, nodos)
Inventariar equipo de TI
Resolver tickets y dar seguimiento
Realizar mantenimiento preventivo y correctivo de equipos
Mantener habilidades de comunicación activa y trabajo en equipo para resolver incidencias/peticiones del cliente
Asegurar alto nivel de satisfacción del cliente aclarando necesidades y cumpliendo expectativas
Proporcionar servicio de software, soporte post-venta y soluciones en aplicaciones estándar y especializadas
Resolver problemas técnicos en plataformas de hardware y software asignadas
Usar procedimientos y herramientas de monitoreo proactivo para prevenir problemas
Administrar y gestionar sistemas EPS de fabricación en sitio del cliente

Skills

Key technologies and capabilities for this role

Hardware SupportSoftware SupportNetwork SupportLaptop ConfigurationPrinter MaintenanceMobile DevicesHandheld DevicesSwitchesIT InventoryTicket ResolutionPreventive MaintenanceCorrective Maintenance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is a fully onsite position located in Tlalnepantla.

What education and experience are required for this role?

A bachelor's degree in Information Technology, Systems Engineering, Computer Science, Informatics, or related fields is required, along with 2 years of experience in the technology industry handling significant accounts, including Windows OS, MS Office 365, thermal printers, handheld scanners, and basic networking.

What are the key responsibilities in this support technician role?

Responsibilities include providing user support, configuring and managing IT equipment, inventorying IT assets, resolving tickets, performing preventive and corrective maintenance on laptops, printers, mobiles, handhelds, switches, and nodes, and ensuring high client satisfaction.

What is the company culture like at DXC Technology?

DXC connects you with brilliant people who embrace change, seize opportunities to advance their careers, and amplify client success.

What makes a strong candidate for this position?

Strong candidates have a relevant degree, 2+ years of hands-on tech experience with Windows, Office 365, printers, scanners, and networks, plus excellent communication skills for active listening and teamwork to resolve client issues.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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