Technology Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

3–7 years of hands-on experience with Citrix NetScaler / Citrix ADC
Strong understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, and routing concepts
Experience with Load Balancing (LB), Content Switching (CS), and GSLB configurations
Knowledge of NetScaler Gateway / VPN, authentication mechanisms, and AppFlow / Insight Center
Familiarity with scripting (Python, PowerShell, or Bash) for automation is an advantage
Experience with network monitoring tools (SolarWinds, Nagios, Splunk, etc.)
Strong troubleshooting and analytical skills with experience in packet capture tools (Wireshark, nstcpdump)
Excellent communication and documentation skills
15 years full time education
Minimum 3 year(s) of experience is required
Must have skills: Network Operations & Service Management

Responsibilities

Design, implement, and manage Citrix NetScaler (ADC) load balancing solutions for web and application services
Configure L4–L7 load balancing, SSL offloading, content switching, and GSLB
Manage NetScaler Gateway for secure remote access and authentication
Integrate NetScaler with Active Directory, RADIUS, LDAP, and MFA solutions
Troubleshoot application delivery and traffic flow issues across multiple environments
Monitor and optimize load balancer performance, health checks, and SSL certificate renewals
Develop and maintain documentation — configuration guides, topology diagrams, and operational procedures
Implement and support NetScaler policies, responder actions, rewrite policies, and session persistence
Ensure high availability (HA) and disaster recovery (DR) readiness of load balancing infrastructure
Collaborate with application teams during deployment and migration activities
Perform firmware upgrades, patching, and proactive maintenance on NetScaler appliances
Maintain compliance with organizational security and change management policies
Resolve incidents and problems across multiple business system components and ensure operational stability
Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting
Collaborate with vendors and help service management teams with issue analysis and resolution

Skills

Citrix NetScaler

Citrix ADC

Load Balancing

SSL Offloading

Content Switching

GSLB

NetScaler Gateway

Active Directory

RADIUS

LDAP

MFA

Network Operations

Service Management

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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