Technology Expert & Problem Lead at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT Services, Cloud ComputingIndustries

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field (preferred)
Strong background in cloud infrastructure automation, deployment, performance tuning, and management
Strong understanding of User/Identity Management, fleet management, and multi-cloud operational models
Good understanding of compute, storage, networking, virtualization, security components, and cloud concepts
Hands-on Linux expertise
Proficiency in Python, Bash, Terraform, or similar tools
Ability to automate tasks and improve platform efficiency
Familiarity with ITSM frameworks (e.g., ITIL)
Practical experience in Incident, Problem, and Change Management
Experience in conducting DR drills and UAT activities
Prior involvement with cloud platform engineering (PCE) or cloud service launches
Prior experience working with cross-functional technical teams (added advantage)
Strong communication skills

Responsibilities

Lead complex technical incidents and provide hands-on support when required
Drive Problem Management by identifying root causes and implementing long-term corrective actions
Proactively identify operational risks such as capacity issues, single points of failure, and process gaps
Represent CSP Delivery during outage calls, customer meetings, and collaboration sessions
Work closely with BU, Engineering, DevOps, Security, and Cloud Architecture teams to deliver CSP/PCE services
Promote and drive automation adoption, process maturity, and continuous improvement
Support cloud automation, monitoring, deployment pipelines, and CI/CD practices
Contribute to developing tools, automation frameworks, and patterns that improve service quality and customer value

Skills

Key technologies and capabilities for this role

Cloud ServicesProblem InvestigationIssue ResolutionDevOpsEngineering CollaborationSecurityArchitectureAnalytical Skills

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What is the salary or compensation for this position?

This information is not specified in the job description.

What education and skills are required for this role?

A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is required, along with broad cloud technology expertise, strong analytical skills, and the ability to collaborate effectively.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this Technology Expert & Problem Lead role?

Strong candidates should have broad cloud technology expertise, strong analytical skills, leadership in complex issue resolution and problem management, and experience collaborating with Engineering, DevOps, Security, and Architecture teams.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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