Technology Consultant

Candidates must have at least 4 years of hands-on ServiceNow implementation experience, preferably as a lead consultant, with proven field consulting experience in ITSM, CSM, HRSD, or FSM, with ITSM as the core. Strong understanding of ITIL and service management processes, experience with authentication methods like SSO and SAML, and integration experience with third-party solutions are required. Familiarity with industry-specific workflows and challenges, especially in retail, telecom, and logistics, is also necessary. Preferred qualifications include strong interpersonal and cross-cultural communication skills, the ability to adapt solutions to industry-specific standards, CSA and CAD certifications as a minimum, and ideally one or two CIS certifications, with ITIL, TOGAF, or Agile certifications being a plus.