Technician, Fleet Services at Goodyear Tire & Rubber

Assago, Lombardy, Italy

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Tire Manufacturing, Fleet ManagementIndustries

Requirements

Knowledge in Tyre Dealer Operations (nice to have)
Post-Sale Service for truck and fleet tires (nice to have)
Tire transport industry knowledge (nice to have)
Microsoft Office (user), Excel (preferably Advanced), Internet (user), Apps (user)
Based in North of Italy with availability to travel (80%)
Flexibility, communication skills, agile approach to day to day activities
Languages: Italian (native) and English (B1 level)

Responsibilities

Communicate, support, and coordinate quality service provided by Goodyear's Service Providers for Goodyear contracted fleets
Drive service provider improvements with particular emphasis on cost-effectiveness and appropriate service levels
Tire management, control, monitoring all the tires so they are used correctly (reuse where relevant)
In collaboration with internal stakeholders establish guidelines and service policies to achieve the best mileage performance
Work with Service Providers to ensure a high standard of quality service is provided, enabling this through effective communication, improvement plans, and use of Goodyear technological applications
Coordinate with fleet customer points of contact to enable the provision of quality service
Tire maintenance services: auditing, controlling, monitoring and analyzing the services provided
Register and promote the registration of the shipment and monitoring of demounted tires for recycling and retread, via Goodyear’s system application
Promote the use and training of our mobility solutions, and follow up and analyze data provided by our reporting tools, with a view to optimizing and improving our profitability
Have a proactive approach to the use of our reporting tools, auditing service reviews in order to develop and implement service improvement plans

Skills

Key technologies and capabilities for this role

Tire ManagementFleet ServicesService Provider CoordinationQuality AuditingReporting ToolsPost-Sale ServiceTyre Dealer Operations

Questions & Answers

Common questions about this position

What is the location requirement for this role?

The position should be based in North of Italy with availability to travel 80%.

What skills and experience are required for this Fleet Service Technician role?

Required skills include Microsoft Office (user level), Excel (preferably advanced), internet and apps (user level), flexibility, communication skills, and an agile approach. Knowledge in tyre dealer operations, post-sale service for truck and fleet tires, and tire transport industry is nice to have. Italian (native) and English (B1 level) languages are required.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Goodyear?

Goodyear is a global team driven by bold thinking, relentless energy, and a passion for exceeding expectations, dedicated to innovation and servicing the best tires.

What makes a strong candidate for this role even if they don't meet every qualification?

Goodyear welcomes applicants from a wide range of backgrounds and experiences, encouraging applications even if you don’t meet every listed qualification.