Technical Support Representative (French Speaking)
BigCommerceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries
Requirements
Candidates must be a native speaker of French and English, with excellent written communication skills in both languages, and possess strong analytical skills. They should also demonstrate a natural instinct to empathize with users and have native or bilingual spoken and written English skills. Furthermore, applicants must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations, and Motive’s policy requires employees to be authorized to receive access to Motive products and technology.
Responsibilities
As a Technical Support Specialist, the individual will provide bilingual French and English email, chat, and voice support to Motive customers during Pacific Standard Time business hours, answering inbound inquiries and relaying customer support requests and bugs to the product and engineering teams. They will also evaluate existing tools and work with engineering to develop tools for scaling support functions, contributing to the definition and scaling of Motive’s support processes.
Skills
French
English
Customer Support
Technical Support
Communication
Motive
Enhances broadband services for providers
About Motive
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.
Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy
Risks
Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.
Differentiation
Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.
Upsides
Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.
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