[Remote] Technical Support Specialist - French at Motive

Pakistan

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries

Skills

Key technologies and capabilities for this role

FrenchEnglishCustomer SupportTechnical SupportCommunication

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What language skills are required for this role?

The role requires native speaker proficiency in both French and English (US), with native or bilingual spoken and written English skills, and skilled written communication in both languages.

What are the key skills needed for this Technical Support Specialist position?

Key skills include strong analytical skills, excellent verbal and written communication skills, a natural instinct to empathize with users, and comfort with rotational shifts.

What is the company culture like at Motive?

Motive values creating a diverse and inclusive workplace and is an equal opportunity employer that welcomes people of different backgrounds, experiences, abilities, and perspectives.

What makes a strong candidate for this role?

Strong candidates will be native speakers in French and English with excellent communication skills, empathy for users, strong analytical abilities, and comfort with rotational shifts during Pacific Standard Time business hours.

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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