Technical Support Specialist at Garmin

Cluj-Napoca, Cluj County, Romania

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Consumer ElectronicsIndustries

Requirements

Demonstrate proficient use and knowledge of standards and procedures
Experience of using and configuring Microsoft, Linux and Apple Operating Systems
Good knowledge of Microsoft Office Desktop Applications
Familiarity with server room and network equipment
Demonstrates moderate familiarity with troubleshooting and research tools
Demonstrates familiarity with asset, service, monitoring, and documentation tools
Experience with Active Directory account administration
Familiarity with laptop, desktop and printer hardware
Experience with ticketing system
Familiarity with HW, both on the endpoint and Data Center
Demonstrated strong and effective verbal, written, and interpersonal communication skills in a small team setting
Experience of working in an IT Service Desk team
Bachelor's degree with at least 3 years experience or equivalent combination of education and relevant experience
Proficiency in English
Would be a plus: ITIL, Project Management Certification

Responsibilities

Provide support and perform complex troubleshooting
Install and maintain workstations technologies (Desktops, Laptops, Monitors, Printers, etc.)
Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Maintain printing systems and assist with network printer system maintenance
Maintain physical security systems
Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
Monitor conference room performance and maintenance schedule
Handle complex calls to the relevant IT Support teams and, when required, arrange for external technical support
Create documentation and improve the existing one when needed

Skills

Key technologies and capabilities for this role

Microsoft OSLinuxApple OSMicrosoft OfficeNetwork EquipmentPrinter MaintenanceTroubleshootingIT SupportWorkstation MaintenancePhysical Security Systems

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position located in the Cluj office.

What benefits does Garmin offer?

Benefits include 24 days off each year plus extra vacation days based on tenure, compensation for legal holidays, health package subscription, yearly budget for glasses, monthly budget for sports and wellbeing activities, and local and global career development programs.

What are the key skills required for this Technical Support Specialist role?

Key requirements include experience with Microsoft, Linux, and Apple Operating Systems, good knowledge of Microsoft Office, familiarity with server room and network equipment, Active Directory administration, and strong communication skills. Additional needs cover troubleshooting tools, ticketing systems, hardware experience, and English proficiency.

What is the salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

A strong candidate has a Bachelor's degree with at least 3 years of experience or equivalent, proficiency in English, experience in an IT Service Desk team, and plus certifications like ITIL or Project Management.

Garmin

Develops GPS technology and wearable devices

About Garmin

Garmin specializes in GPS technology and wearable devices, catering to a wide range of customers including individuals and businesses. The company develops and sells products such as smartwatches, fitness trackers, and navigation systems. Garmin's devices work by utilizing GPS signals to provide accurate location tracking and health monitoring features. For instance, their wearables can track fitness metrics while their navigation systems assist in route planning. What sets Garmin apart from competitors is its strong brand reputation and a diverse ecosystem of products and services that enhance user experience. The company's goal is to continuously innovate and meet the changing needs of its customers in various markets, including fitness, outdoor recreation, aviation, marine, and automotive.

Olathe, KansasHeadquarters

1989Year Founded

IPOCompany Stage

Hardware, Enterprise Software, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Increased competition from Apple and Samsung in the wearable tech market.

Supply chain vulnerabilities, especially in semiconductors, could impact Garmin's production.

Rapid AI advancements may outpace Garmin's current capabilities, risking competitive edge.

Differentiation

Garmin's strong brand reputation enhances its market presence across diverse sectors.

The company offers a comprehensive ecosystem of GPS and wearable technology products.

Garmin's strategic partnerships, like with Qualcomm, drive innovation in digital cockpits.

Upsides

Growing demand for health wearables boosts Garmin's sensor technology innovation.

AI integration in navigation systems offers Garmin opportunities for intelligent GPS solutions.

The rise of EVs creates demand for advanced navigation systems, benefiting Garmin.

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