Technical Support Specialist

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why Deel?

• Fastest-Growing SaaS Company: Deel is transforming how global talent connects with world-class companies, breaking down borders that have traditionally limited hiring and career opportunities.
• Future of Work Infrastructure: We're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.
• Impact: In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries.
• Recognition: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and recognized on Y Combinator’s top companies list.
• Career Accelerator: Experience a career accelerator at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives.
• Growth: Backed by a $12 billion valuation and $1B in Annual Recurring Revenue (ARR) in just over five years.

Position Overview

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you’ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.

Responsibilities

• Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!
• Leverage strong technical skills to diagnose, troubleshoot, and resolve complex issues.
• Provide clear, concise, and actionable updates to internal teams about technical problems.
• Work closely with product, engineering, and other global teams to resolve escalations.
• Specialize in different business areas like Payroll and become a subject matter expert.
• Help refine processes to enhance operational efficiency and reduce repetitive escalations.
• Create and maintain knowledge base articles to empower frontline teams.
• Continually learn the Deel platform, keeping up to date with product features and changes.
• Achieve and exceed multiple performance-related targets.
• Participate in ongoing product training and process improvement initiatives.

Requirements

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.
• 1+ year of experience in Customer Support roles.
• Fluent in both written and verbal English.
• Based in APAC to align with team needs.
• Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
• Experience using SQL, RESTful APIs, and debugging tools (e.g., Postman, Chrome DevTools).
• Basic scripting knowledge (e.g., Python, Node.js) and ability to read and understand code.
• Proficiency in analyzing application logs using monitoring tools (e.g., Datadog, Splunk, New Relic).
• Familiarity with ticketing systems.