Technical Support Specialist at Thermo Fisher Scientific

Hillsboro, Oregon, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Semiconductor, Electronics, Materials Science, Scientific InstrumentsIndustries

Requirements

University degree in Mechanical Engineering, Systems Engineering, Electrical Engineering, Manufacturing/Industrial Engineering or a combination of technical education and experience that demonstrates the required skills
3+ years of experience as an Operations Engineer, Process Engineer, Field Service Engineer, Technical Support or similar field strongly preferred
Proficiency in documenting procedures, work instructions and engineering reports, and with analysis of data and basic experimental methods, test protocols, and procedures
Experience participating and leading highly successful technical projects and management of multi-functional projects from inception to completion
Background in developing and deploying new products into a manufacturing environment
Experience with Practical Process Improvements (PPI) including cost reduction by workflow or design improvements and driving improvements that affect quality
Experience in bringing technology solutions to improve the quality, efficiency, and cost of manufacturing and service
Knowledge of core technologies, including vacuum, SEM, optics design and alignment, motion control, lasers and process automation

Responsibilities

Lead New Product Introduction (NPI) projects as they transition from initiation through release according to Product Management Process (PMP)
Assist logistics and document management with Technical Product Documentation (TPD) and specification support
Using available data, identify areas requiring sustaining projects for design, quality and cost improvements
Complete component obsolescence projects on current and near end-of-life products
Build manufacturing process for new products and preventative maintenance plan for product support in the field. May design tooling required for manufacturing and service to meet cycle time and tool availability requirements
Deliver training to Manufacturing, Technical Support and Service personnel in new product build, test, install and repair procedures. Also, give input for ongoing training for factory and field service engineers
Support critical issues on the production floor to ensure on time shipments. Drive follow-up actions to ensure issues are resolved
Respond and support safety issues reported on the manufacturing floor and/or field service
Support interface for Global Technical Support team as needed
Support everyday field service escalations, onsite or remote as needed

Skills

Electron Microscopy

GMP

Technical Support

New Product Introduction

Troubleshooting

Product Documentation

Manufacturing Process

Component Obsolescence

PPE

Laboratory Setting

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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