Technical Support Engineer
AlphaSenseSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries
Requirements
Candidates should possess a deep understanding of software, firmware, and hardware troubleshooting, along with experience analyzing system logs, network traffic, and API responses to diagnose issues. Familiarity with cloud-based architectures and monitoring tools, as well as knowledge of SQL, scripting (Python, Bash, or PowerShell), and automation is desirable. A structured, logical approach to diagnosing and resolving technical issues, combined with the ability to identify root causes and recommend long-term solutions, is essential.
Responsibilities
The Technical Support Engineer will act as the final escalation point for TSEs for complex technical issues, ensuring timely and effective resolution, conduct deep-dive investigations into software, firmware, and hardware issues utilizing logs and debugging tools, collaborate with cross-functional teams including Engineering, Product, and Operations to enhance product reliability and customer experience, analyze incident data to identify patterns and root causes, and provide recommendations for proactive improvements. They will also perform hardware-level diagnostics, assist TSEs and new hires, and contribute to technical documentation, process optimization, and strategic initiatives aimed at driving efficiency and service excellence.
Skills
Troubleshooting
Hardware
Software
Cloud Systems
Log Analysis
Debugging
Technical Documentation
Process Optimization
Cross-Functional Collaboration
Motive
Enhances broadband services for providers
About Motive
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.
Key Metrics
Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees