Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Requirements
The ideal candidate should possess 3+ years of experience in customer support, technical support, system administration, or a related customer-facing role. They should be knowledgeable in the Windows environment, including Windows Service and Workstation, and have the ability to troubleshoot and diagnose low-level operating systems and network issues. A passion for solving customer issues and advocating for their success, particularly in a fast-paced, highly technical environment, is essential. Strong analytical and organizational abilities, combined with excellent relationship management, customer service, and communication skills, are also required.
Responsibilities
As a Technical Support Engineer, you will take ownership of customer issues, including initial troubleshooting, identifying root causes and resolutions, and escalating priority issues as needed. You will serve as both an internal and external point of contact for customer escalations, ensuring timely resolutions. Additionally, you will collect information and document bugs for product issues, create troubleshooting documentation for the knowledge base, and continuously seek process improvements and new ways to delight customers.
Skills
Customer Support
Troubleshooting
Root Cause Analysis
Technical Documentation
Product Support
Issue Escalation
Knowledge Base Management
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Key Metrics
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees