Technical Project Managed Services Intern at Hewlett Packard Enterprise

Alpharetta, Georgia, United States

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Not SpecifiedCompensation

InternshipExperience Level

Full TimeJob Type

UnknownVisa

Technology, Information TechnologyIndustries

Requirements

High School Degree with 3rd Year of University completed—typically a technical degree specialization (Computer science, project management or related field)
Articulate in excellent written and verbal communication skills
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming, experience with AI)
Demonstrated problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role, e-support, e-chat, or similar
Familiarity with computer technology
Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Responsibilities

Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty)
Begin to proactively assist customers to avoid or reduce problem occurrence

Skills

Technical Support

Project Management

Customer Service

Problem Resolution

Service Delivery

IT Systems

Remote Services

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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