Technical Operations Manager, REMI at The Walt Disney Company

Bristol, Connecticut, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Entertainment, BroadcastingIndustries

Requirements

In-depth understanding of workflows and equipment associated with production control rooms, mobile units, and remote productions, including broadcast communication equipment, replay servers, graphics engines, telestration systems, all-in-one production units, signal conversion, and video router infrastructure
Superior understanding of remote production and mobile unit workflows and equipment
Advanced understanding of network architecture and network support
High functioning computer background (Microsoft 365, Smartsheet, JIRA, Confluence, etc.)
Strong communicator and multi-tasker
Advanced ability to manage multiple concurrent technical projects involving multiple departments from inception to completion
Awareness of technical developments and trends in the industry

Responsibilities

Responsible for the technical and operational planning, execution, and live production support of all live event productions executed in a non-traditional production model
Provides expert operational support to Content Operations and partners
Assists in developing and implementing the most efficient and effective workflows using existing systems and technologies
Contributes to the planning and integration of operational hardware while shaping workflows to ensure efficient and smooth operations
Assigns, tracks, and manages physical equipment the department utilizes
Participates in emergency activities resulting from equipment failures, prepares technical operations reports, follows up with support groups on persistent and serious issues, and assists in resolving complex technical issues
Consistently monitors the educational needs of Production Operations staff, provides mentoring, contributes to the development of training programs, and conducts one-on-one and group training
Participates in the installation and implementation of new equipment
Maintains an awareness of technical developments and trends in the industry, keeps apprised of new technology, and recommends appropriate solutions
Leads teams across various business units, oversees special productions and projects, leads troubleshooting efforts, and communicates with teams across ESPN, Disney, and external clients/partners
Acts as a liaison between Media Engineering, Support, Production, Directing, and Operations
Represents and safeguards operational interests in capital projects and initiatives, aids in the design and implementation of new technical areas, helps develop workflows, and coordinates Content Operations’ configuration and testing of equipment, systems, and workflows
Offers in-depth operational training in all technical and operational production areas, works with operational staff to design, develop, evaluate, and document new equipment and workflows to improve efficiency and innovation
Creates both immediate and permanent solutions to technical issues in live productions and recommends implementation strategies for innovative technologies

Skills

Key technologies and capabilities for this role

Technical OperationsLive Event ProductionTroubleshootingWorkflow DesignTeam LeadershipMedia EngineeringREMIEquipment ConfigurationOperational TrainingProject ManagementCommunicationMulti-taskingNetwork Integration

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require on-site work?

This information is not specified in the job description.

What key skills are required for the Technical Operations Manager role?

The role requires in-depth understanding of production control rooms, mobile units, and remote production workflows and equipment; advanced understanding of network architecture and support; and high functioning computer skills with tools like Microsoft 365, Smartsheet, JIRA, and Confluence.

What does the work environment or team structure look like?

The role involves leading teams across various business units, acting as a liaison between Media Engineering, Support, Production, Directing, and Operations, and communicating with teams across ESPN, Disney, and external partners.

What makes a strong candidate for this Technical Operations Manager position?

Strong candidates are strong communicators and multi-taskers with expertise in complex technical workflows, troubleshooting live production issues, and developing efficient workflows using innovative technologies.