Technical Manager, On Your Side Auto Repair Network - Vendor Management at Nationwide

Sacramento, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Property and CasualtyIndustries

Requirements

Undergraduate degree or equivalent experience
Successful completion of required claims certification schools/courses preferred
State licensing where required
Successful completion of required/applicable claims certification training/classes
Participation in technical insurance or industry coursework preferred (CPCU, ICAR, and ASE)
Three to five years of personal lines property and/or casualty and/or material damage claims experience
Ability to communicate compassionately and effectively to resolve insurance claims
Thrives in a fast-paced environment with professional growth and development

Responsibilities

Serves as liaison for OYSARN vendor partners; responsible for shop relationship and contract management, including performance reviews and performance management
Promptly and effectively handles all assigned claims with little to no direction and oversight; makes decisions within delegated authority as outlined in company policies and procedures; adheres to high standards of professional conduct
Ensures adherence to state and local claims regulations
Conducts open and/or closed file reviews and/or re-inspections on OYSARN claims (in person or virtually); identifies performance opportunities and file review results for Directors and claims leadership; proficiently documents and records file review skill set opportunities and results
Prepares and submits Quarterly Shop Assessments as required
Completes and/or assists in special projects as assigned; assists in technical audit reviews as requested
Responsible for planning, organizing, and completing procedural audits as assigned
Provides input to Director and other claims management regarding claims performance; supports claims management in utilization of best claims practices
Partners with Special Investigation Unit and Subrogation to identify fraud and recovery opportunities; assists or prepares files for suit, trial, or subrogation (Property/MD/Casualty)
Assists in tabulating and analyzing results from claims technical file reviews
Delivers a positive customer service experience to internal, external, current, and prospective Nationwide customers
Handles customer service issues/complaints/quality of repair issues
Completes training and compliance reviews to support corporate strategy or initiatives
May be responsible for other responsibilities as assigned
Monitors and measures shop performance improvement through re-inspections, reports, action plans, performance reviews, and other evaluation methods
Serves as contact for customer complaints and satisfaction; acts as liaison to claims leadership for shop performance issues, claims and service results, and overall OYSARN claims performance
Manages customer complaints and/or satisfaction, expense control, and supports cross-functional and cross-claims specialty coordination

Skills

Vendor Management

Contract Management

Performance Reviews

Claims Handling

Customer Service

Expense Control

Relationship Management

Re-inspections

Action Plans

Nationwide

Provides insurance and financial services

About Nationwide

Nationwide provides insurance and financial services to individuals and businesses across the United States. Their product offerings include auto, home, life, and commercial insurance, as well as retirement and investment solutions. The company operates by underwriting insurance policies and managing investment portfolios, earning revenue through premiums, investment income, and fees for financial services. What sets Nationwide apart from its competitors is its focus on leveraging technology to improve claims processing and policy management, along with its commitment to customer service. Additionally, Nationwide partners with organizations to offer financial education resources, particularly for retirees, aiming to ensure financial security and protect the futures of its clients.

Columbus, OhioHeadquarters

1925Year Founded

$769.7MTotal Funding

N/ACompany Stage

Consulting, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Risks

Competition from insurtech startups like Nexar may challenge Nationwide's market share.

AI-driven platforms like Planck could disrupt traditional insurance models.

Partnerships with AI firms may require significant tech investment and integration efforts.

Differentiation

Nationwide invests in tech-driven platforms like YellowBird and Betterview to enhance services.

Partnership with CLARA Analytics shows Nationwide's focus on AI for operational efficiency.

Collaboration with Funding Circle highlights Nationwide's support for small business growth.

Upsides

Nationwide's $56M loan to Whitestone REIT diversifies its investment portfolio.

Investments in AI and tech platforms could streamline operations and reduce costs.

Supporting small businesses may expand Nationwide's customer base and strengthen relationships.

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