Technical JR. Support L1 Mexico/ Monterrey at A1M Solutions

Monterrey, Nuevo Leon, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Support, Technical SupportIndustries

Requirements

Two to three (3-5) years of IT Infrastructure field support experience
Hands-on experience troubleshooting hardware, software, and operating system issues
Experience installing and troubleshooting desktops, printers, Windows tablets, laptops, and other peripherals
Ability to follow installation instructions for desktop applications
Basic knowledge of enterprise LAN, WAN, and VPN setups
Ability to lift/move computer equipment up to 50 lbs
Experience with Anti-spyware, Anti-virus software, SCCM & Device Encryption
Knowledge and experience with Video conferencing and mobile device management (Android/iOS)
Good written and oral communication skills
Ability to work with deadlines and complete tasks on-time
Adherence to workplace health and safety policy
Adherence to workplace access control standards

Responsibilities

Troubleshooting hardware, software, and operating system issues
Fixing issues without impacting hardware warranty or customer security compliance
Providing desk-side support and PC break/fix
Performing smart hand activities under instruction
Smart hand support for peripheral and networking hardware
Troubleshooting system and network issues using deductive reasoning
Providing customer and management support
Maintaining good people skills

Skills

Key technologies and capabilities for this role

Windows OSHardware TroubleshootingDesktopsLaptopsPrintersSCCMAnti-virusDevice EncryptionNetworkingLANWANVPNSmart HandsVideo ConferencingMobile Device ManagementAndroidiOS

Questions & Answers

Common questions about this position

What experience level is required for this Technical JR. Support L1 position?

The role requires 3-5 years of experience providing IT infrastructure field support.

Is this a remote position or onsite?

This is an onsite position located at San Alberto 406 Col Residencial Santa Barbara San Pedro Garza Garcia Nuevo León, Monterey. All engineers must adhere to workplace health and safety policy and access control standards.

What are the key technical skills needed for this role?

Key skills include hands-on experience troubleshooting hardware, software, and Windows OS on desktops, laptops, printers, and peripherals; basic knowledge of LAN, WAN, VPN; and experience with anti-spyware, anti-virus, SCCM, device encryption, and smart hands support for networking hardware.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this support role?

Strong candidates have 3-5 years of IT field support experience, good deductive reasoning for troubleshooting, ability to lift equipment up to 50 lbs, solid communication skills, and the ability to work to deadlines without afterhours support.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees