Technical Implementation Engineer at Telnyx

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, FinTech, HealthTechIndustries

Requirements

Proficiency with APIs, telecom systems (e.g. SIP, WebRTC, call routing), and cloud platforms
Comfortable writing and debugging code in Python, JavaScript, or similar
Ability to architect how Telnyx fits into a customer’s broader tech stack and anticipate integration challenges
Ability to untangle technical puzzles and build solutions that stick
Comfortable diving into packet captures and leading technical onboarding calls with a CTO
Thrive in dynamic, high-autonomy environments where each customer is different and the playbook evolves daily
2+ years in a technical role—implementation engineering, customer engineering, solutions architecture, or similar capacity

Responsibilities

Own technical implementation end-to-end: Lead onboarding for customers, translating their goals into technical success and custom configuration on the Telnyx platform
Develop solutions: Integrate SIP trunks with cloud PBXs or optimize webhook delivery pipelines, solving customer challenges using code, configuration, and creativity
Collaborate cross-functionally: Partner with Solutions Engineers, Product, and Support to ensure customer success through deployment and beyond
Deploy with impact: Support businesses in real-time communications, AI innovation, and more
Continuously improve: Use customer feedback, onboarding metrics, and insights to iterate on the implementation process and scale technical onboarding playbooks

Skills

Key technologies and capabilities for this role

APIsIntegrationsTelecomReal-time MessagingVoice CommunicationsIP NetworkingCloud ComputingCustomer Onboarding

Questions & Answers

Common questions about this position

What is the salary for the Technical Implementation Engineer position?

This information is not specified in the job description.

Is this Technical Implementation Engineer role remote or office-based?

This information is not specified in the job description.

What technical skills are required for this role?

The role requires proficiency with APIs, telecom systems such as SIP, WebRTC, and call routing, and cloud platforms, along with comfort in writing and debugging code.

What is the company culture like at Telnyx?

Telnyx fosters an environment of continuous learning and growth, driven by a vision of borderless connectivity and innovation, with a focus on solving real-world problems through pioneering technologies.

What makes a strong candidate for the Technical Implementation Engineer role?

Strong candidates have technical expertise in APIs, telecom systems like SIP and WebRTC, cloud platforms, and coding skills, plus the ability to lead end-to-end implementations, solve complex challenges creatively, and collaborate cross-functionally.

Telnyx

Provides cloud-based communication services

About Telnyx

Telnyx provides communication services over the internet, focusing on voice, messaging, wireless, and fax services for businesses. Its self-service platform, the Mission Control Portal, allows clients to manage their communication needs, such as phone numbers and messaging, in one place. The company operates on a pay-as-you-go pricing model, charging clients based on their usage of services like voice calls and text messages. Telnyx stands out from competitors by owning its global IP network, which enhances service reliability and security. The company's goal is to deliver high-quality communication solutions that are both cost-effective and dependable for businesses of all sizes.

Chicago, IllinoisHeadquarters

2009Year Founded

$972.7KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Share Options

Risks

Breaches of anti-scam rules could harm Telnyx's reputation and finances.

Increased competition from AI-driven platforms may erode market share.

Past DDoS attacks highlight potential network security vulnerabilities.

Differentiation

Telnyx offers a cloud-agnostic IP network for carrier-grade communication services.

The Mission Control Portal provides a self-service platform for managing communication needs.

Telnyx's global IP network ensures high performance and control over services.

Upsides

Partnership with LivePerson enhances AI-driven customer engagement solutions.

Launch of Global Edge Router boosts network capabilities for enterprise clients.

Voice AI introduction positions Telnyx in the growing AI voice communications market.

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