Senior Manager, Solutions Architecture (Enterprise Applications)
WillowTreeSalary not specified
- Full Time
- Senior (5 to 8 years)
ServiceNow
Technical Consultant-Customer Service Management (CSM) Certification
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess at least 8 years of consulting experience for complex, global organizations, demonstrating the ability to influence and consult on Customer Service and/or Field Service Delivery / Shared Services environments, providing thought leadership to sponsors and stakeholders in solving business process and/or technical problems. They should have a strong understanding of leading Customer Service and/or Field Service systems and tools, including Salesforce, SAP, Oracle, and Telephony, and experience converting business requirements into configuration requirements through user stories supporting Agile Development. Furthermore, candidates are expected to have experience creating implementation design artifacts, conducting solution presentations, and obtaining customer acceptance of solution designs.
Responsibilities
The Customer Outcomes Senior Technical Consultant will be responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to achieve customer outcomes, participating in workshops to assess current processes and establish future-state processes. They will design and deliver ServiceNow solutions with a technical architecture for long-term success, providing oversight and unit testing of code, advising customers on leveraging ServiceNow capabilities, and guiding them in completing required documentation. Additionally, the consultant will provide feedback to product development, maintain relevant skills and certifications, and demonstrate capabilities in forging trust, engaging audiences, and communicating complex concepts using visualization and modeling aids.
Skills
ServiceNow Platform
IT Workflow
Customer Workflow
Employee Workflow
Technical Architecture
Code Testing
Business Process Improvement
Documentation
Certifications: ServiceNow Certified System Administrator
Customer Service Management (CSM)
Field Service Management (FSM)
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees