Responsibilities

The Customer Outcomes Senior Technical Consultant will be responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to achieve customer outcomes, participating in workshops to assess current processes and establish future-state processes. They will design and deliver ServiceNow solutions with a technical architecture for long-term success, providing oversight and unit testing of code, advising customers on leveraging ServiceNow capabilities, and guiding them in completing required documentation. Additionally, the consultant will provide feedback to product development, maintain relevant skills and certifications, and demonstrate capabilities in forging trust, engaging audiences, and communicating complex concepts using visualization and modeling aids.