Technical Account Manager - UK

Position Overview

• Location Type: Germany
• Employment Type: Full-Time
• Salary: Not provided

The Technical Account Manager will provide account management and high-level technical support to project teams and customers. They will define and oversee the inception and implementation of solutions, as well as support post-go-live activities to help support the Customer and grow the Saviynt platform.

Requirements

• Strong communication and interpersonal skills
• Ability to analyze customer business and technical requirements
• Experience in pre-sales and post-sales support
• Understanding of identity and access management concepts

Responsibilities

• Provide technical support for customers to support pre-sales and post-sales processes.
• Assist in Pre-Sales activity, helping analyze prospects’ business and technical requirements and developing service propositions that meet those needs (RFP, Professional Services estimates, Project Plans, ROM's, SOW’s).
• Own all technical aspects of the solution and delivery of that solution (Execution of the SOW), communicating with customers and internal teams to explain products and implementation schedules.
• Produce Service implementation Scoping and ROM documents, as well as Service implementation Contracts/SOW’s for Saviynt solutions.
• Produce Service implementation estimates and plans to support implementation of Saviynt solutions.
• Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch.
• Act as the Primary Point of Escalation for project-related issues, working with CPS, Engineering, and Product Management.
• Ensure successful delivery of projects, attending weekly Progress meetings with Customer/Partner, documenting technical requirements, schedules, and customer interactions.
• Hold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team.
• Monitor support requests to identify any recurring issues and may recommend changes to products.
• Analyze customers’ support requirements and identify areas where Saviynt can offer improved service or reduce support costs.
• Manage the ongoing support of customers to ensure they continue to make effective use of Saviynt products.
• Arrange and support training for customers’ users.
• Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
• Identify the services and support customers to make effective and productive use of Saviynt products.
• Communicate the Saviynt vision and product roadmap.
• Manage up-sell and cross-sell opportunities.
• Drive expansion opportunities.
• Assist with Services Resourcing and Forecasting at a Regional level.

Company Information

• Company: Saviynt
• Industry: Identity Authority Platform
• Mission: To power and protect the world at work by providing an Enterprise Identity Cloud.