Technical Account Manager, Japan at Snowflake

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Computing, Data AnalyticsIndustries

Requirements

B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
Hands-on experience with Python, SQL, or Scala
5+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
3+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
Experience in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
Hands-on experience in database management, data engineering, and data science
Exposure to the partner ecosystem as it pertains to Snowflake solutions
Skilled in resolving complex escalations with senior customer executives
Excellent verbal, written, communication, and receptive listening skills
High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
Excellent team player able to work with virtual and global cross-functional teams
Written and verbal skills in English and Japanese languages
Willingness to travel regionally to customer locations
Nice to Have: Hands-on Snowflake experience
Nice to Have: Snowflake, AWS, GCP, or Azure Cloud Certification(s)
Nice to Have: Snowflake SnowPro Core & Advanced Certification(s)

Responsibilities

Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production
Develop, manage, and implement a strategy for efficient workload consumption
Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution
Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise
Engage support and other cross-functional team members to expedite the resolution of customer issues
Be proactive in educating customers post-production and provide them with technical guidance
Work closely with the account team to drive growth for your assigned customer’s use cases by engaging with stakeholders and developing actionable plans
Deliver on-site solutions and build strong customer relationships

Skills

Snowflake

Technical Account Management

Customer Success

Workload Optimization

Data Platform

Solution Architecture

Customer Engagement

Platform Upgrades

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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